Дар'я

Daria Horiana
Reading, Berkshire, United Kingdom
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

Professional Summary
Motivated and detail-oriented customer service professional with experience in hospitality,
administration, guest relations, and customer interaction. Strong organisational and
communication skills with the ability to work effectively in fast-paced environments both
independently and within teams. Experienced with Opera PMS, MEWS PMS, Microsoft
Office, and remote communication tools. Currently seeking remote or hybrid opportunities
in customer support, administration, operations, or client services.

Key Skills
Customer Service & Guest Relations
Administrative Support
Opera PMS & MEWS PMS
Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams)
Complaint Handling & Problem Solving
Bookings, Billing & Occupancy Management
Remote Communication Tools
Time Management & Organisation
Team Collaboration
Attention to Detail

Work Experience
Guest Service Agent — Penta Hotel, United Kingdom
August 2023 – Present

Provided professional guest service in a busy 4-star hotel environment
Handled bookings, cancellations, billing, daily mail, and guest requests
Communicated with guests via phone, email, and in person
Performed duty manager responsibilities and handled guest complaints
Worked with Opera Database and MEWS PMS systems
Coordinated with housekeeping, maintenance, sales, and other departments
Assisted with meetings, functions, and bar service
Completed fire safety and first aid training

Chef — H’Artisan Friends Coffee Shop, United Kingdom
October 2022 – April 2023

Prepared high-quality meals in a busy hospitality environment
Communicated with customers and handled requests professionally
Maintained hygiene and food safety standards
Assisted with kitchen organisation and daily operations

Ballet Studio Assistant — Releve Ballet Studio, Ukraine
2018 – 2022

Supported studio organisation and daily administrative tasks
Communicated with parents, students, and staff
Worked closely with children and assisted during classes and activities

Education
Bachelor Degree in Choreography — Kharkiv National Pedagogical University, Kharkiv,
Ukraine (2019–2021)
Bachelor Degree in Management — University of Customs and Finance, Dnipro, Ukraine
(2015–2019)
Financial and Economic Lyceum — Dnipro, Ukraine (2012–2015)

Languages
Ukrainian — Native
Russian — Fluent
English — Upper-Intermediate

Additional Training
Tech-way Software Tester Mentorship & Work Experience - Remote (2023, 3 months)

Worked with software testing methodologies and QA processes
Learned to identify and report bugs using JIRA bug-tracking system
Gained theoretical and practical knowledge of the software development process