Дар'я

Daria Horiana
Reading, Berkshire, United Kingdom
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

Professional Summary
Motivated and detail-oriented customer service professional with experience in hospitality,
administration, guest relations, and customer interaction. Strong organisational and
communication skills with the ability to work effectively in fast-paced environments both
independently and within teams. Experienced with Opera PMS, MEWS PMS, Microsoft
Office, and remote communication tools. Currently seeking remote or hybrid opportunities
in customer support, administration, operations, or client services.

Key Skills
 Customer Service & Guest Relations
 Administrative Support
 Opera PMS & MEWS PMS
 Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams)
 Complaint Handling & Problem Solving
 Bookings, Billing & Occupancy Management
 Remote Communication Tools
 Time Management & Organisation
 Team Collaboration
 Attention to Detail

Work Experience
Guest Service Agent — Penta Hotel, United Kingdom
August 2023 – Present

 Provided professional guest service in a busy 4-star hotel environment
 Handled bookings, cancellations, billing, daily mail, and guest requests
 Communicated with guests via phone, email, and in person
 Performed duty manager responsibilities and handled guest complaints
 Worked with Opera Database and MEWS PMS systems
 Coordinated with housekeeping, maintenance, sales, and other departments
 Assisted with meetings, functions, and bar service
 Completed fire safety and first aid training

Chef — H’Artisan Friends Coffee Shop, United Kingdom
October 2022 – April 2023

 Prepared high-quality meals in a busy hospitality environment
 Communicated with customers and handled requests professionally
 Maintained hygiene and food safety standards
 Assisted with kitchen organisation and daily operations
 Ballet Studio Assistant — Releve Ballet Studio, Ukraine
2018 – 2022

 Supported studio organisation and daily administrative tasks
 Communicated with parents, students, and staff
 Worked closely with children and assisted during classes and activities

Education
 Bachelor Degree in Choreography — Kharkiv National Pedagogical University, Kharkiv,
Ukraine (2019–2021)
 Bachelor Degree in Management — University of Customs and Finance, Dnipro, Ukraine
(2015–2019)
 Financial and Economic Lyceum — Dnipro, Ukraine (2012–2015)

Languages
 Ukrainian — Native
 Russian — Fluent
 English — Upper-Intermediate

Additional Training
Tech-way Software Tester Mentorship & Work Experience - Remote (2023, 3 months)

 Worked with software testing methodologies and QA processes
 Learned to identify and report bugs using JIRA bug-tracking system
 Gained theoretical and practical knowledge of the software development process