Анастасія

(971) 54 211 2444
Dubai, United Arab Emirates Anastasiia Danyliuk [open contact info](look above in the "contact info" section)

T I M E M A N AG E M E N T

A highly motivated and adaptable administrative professional with over 7 years of diverse experience in office management,
operations and customer service in diverse environments. Proficient in delivering seamless administrative support, managing
patient relations, and coordinating office operations. Skilled at multitasking and process improvement while ensuring high
standards of accuracy and confidentiality. Fluent in English, Russian, and Ukrainian with proven capability in MS Office
applications.

SKILLS TECHNICAL COMPETENCIES
• Experienced in improving processes in fast-paced healthcare • Office & Records Management
environments. Skilled in managing front office operations and • Insurance & Billing Management
enhancing patient relations while ensuring compliance with clinic • Data Entry & Documentation
policies.
• Process Improvement
• Successfully optimized operational workflows and insurance claim
• Policy Implementation

C ORE C OM PE TE NCI ES
processes, focusing on data accuracy. Developed administrative
procedures that streamlined operations and supported decision- • Financial Administration
making. • Multilingual Communication
• Proficient in office management and client relations. Experienced with • Staff Training & Development
Cerner for patient data entry, insurance documentation, and billing, • Operational excellence
contributing to operational success. • Client focused
• Managed diverse administrative tasks, including financial • Policies and Procedures
reconciliation and customer service, ensuring compliance with • Executive presentation creation
hospital guidelines. • Diversity & Inclusion programs
• Served as a subject matter expert, providing guidance on efficient
operations and resolving insurance claims while maintaining high INTERPERSONAL COMPETENCIES
client service standards. • Cross functional leadership
• Known for mentoring staff and promoting an inclusive workplace, • Cross cultural communications
leading to improved customer service and operational outcomes. • Interpretation of requirements
• Relationship building

P ROFESSIONAL W ORK H ISTORY
AMERICAN HOSPITAL DUBAI
PATIENT RELATION EXECUTIVE FEB 2020 – JUN 2024
• Provided administrative support to the clinic manager and PRR Supervisor, coordinating patient schedules and
handling appointment bookings to optimize clinic capacity.
• Ensured accurate and timely entry of patient data into system, maintaining confidentiality and compliance
with hospital regulations.
• Handled complex insurance procedures, including pre-approvals, claims management, and billing queries,
liaising with the finance and insurance departments to resolve outstanding issues.
• Actively managed the registration, pre-admission, and admission processes, ensuring smooth patient flow and
adherence to clinic protocols.
• Supported patient inquiries related to clinic services, billing, and appointment schedules, providing
detailed explanations and addressing any concerns or complaints promptly.
• Contributed to process improvement initiatives within the clinic by identifying inefficiencies in patient
 registration and suggesting enhancements that improved overall clinic operations.
• Trained and mentored new staff members, facilitating a seamless onboarding process and ensuring adherence to
clinic policies and customer service standards.
• Managed all front-office administrative duties, including scanning and filing patient documents, maintaining the
organization of patient records, and ensuring compliance with audit requirements.

MEDCARE HOSPITAL SHARJAH
RECEPTION/ADMIN SUPPORT & CUSTOMER SERVICE EXECUTIVE FEB 2017 – JAN 2019
• Collaborated cross-functionally with the Operations Manager, and various departments to implement and
manage office policies and procedures, ensuring smooth communication and efficient workflow between
administrative and medical teams.
• Created governance models for the hospital’s administrative processes, including patient intake, medic
records management, and insurance documentation, ensuring compliance with hospital standards while
meeting patient and insurance requirements.
• Delivered value-added support by providing detailed performance reports to senior management,
leveraging data-driven insights to improve hospital operations, patient satisfaction, and service deliver
while maintaining data accuracy and integrity.
• Performed day-to-day responsibilities, overseeing a front-office team, managing client intake, and
ensuring the timely and accurate processing of patient records, appointments, and insurance claims, all
while maintaining a high standard of service quality.
• Demonstrated outstanding business acumen in managing the front office, ensuring compliance with
hospital policies, improving patient enrollment processes, and addressing billing queries in collaboration
with insurance companies, thus meeting both operational and regulatory requirements.

RAK HOSPITAL (MANAGED BY SONNENHOF SWISS HEALTH LTD) MAY 2016 – DEC 2016
FRONT OFFICE ASSISTANT (CONTRACT)
• Served as the first point of contact for patients, managing the front office and ensuring all patient registration,
insurance documentation, and billing queries were handled efficiently.
• Assisted Operations team with internal communication, facilitating smooth collaboration between
departments, and ensuring that administrative duties were handled promptly.
• Maintained and updated the CRM system, ensuring patient information was current and accurate, and
implemented processes that improved data management within the hospital.
• Coordinated with the finance and insurance departments to resolve discrepancies in patient billing and insurance
claims, ensuring a smooth patient experience.
• Supported front desk operations by scheduling patient appointments, responding to inquiries, and ensuring all
patient documentation was correctly processed in a timely manner.

A DDITION AL W ORK H ISTORY
Customer Service & Admin Assistant, Atef Dental Clinic | RAK, UAE
Lawyer – Consult of Legal Department, Communal Enterprise “Teploenergo” by Dnepropetrovsk’s City Council | UKRAINE
Assistant Lawyer of Legal Department, Ministry of Housing & Community Affairs | Ukraine

EDUCATION
BA (HONS) Law, Kharkiv National University “Yaroslav the Wise Law Academy of Ukraine”, 2012