Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/19460886/

Work experience

Customer support representative

from 07.2024 to now (2 years)
Synergy Global Workforce Solutions Ltd (Telecommunications and networking)

French teacher

from 08.2019 to 06.2024 (4 years 11 months)
Peakfield Academy, Jos, Remote (Education and science)

Teaching French online and physical
Mentoring pupils
Assessing pupils
Preparing results sheets

Program Manager.

from 03.2011 to 09.2019 (8 years 7 months)
Wise Youth Development Foundation - WISE-DEF, Other countries (Non-profit and charitable organizations)

Designing programs
conducting baseline surveys
Designing workplans/operational plans
Planning and organizing programs of events
Meeting with stakeholders
Handling correspondences between the company and stakeholders

Education

University of Jos, Nigeria

French Education, Other countries
Higher, from 2010 to 2012 (2 years)

Federal College of Education, Pankshin, Plateau State

English / French, Other countries
Higher, from 2005 to 2009 (4 years)

Additional education and certificates

Financial Literacy, GIZ Nigeria

2018, 2 months

People First Impact Methos - PFIM

2022, 6months

Knowledge and skills

• Attentiveness
• Communicability
• Educability
• Honesty
• Active sales
• Discipline
• Handling objections
• Direct sales
• Goodwill
• Management of CRM
• B2B Sales
• Sales development
• Adaptability
• Conducting negotiations

Language proficiencies

• English — fluent
• French — above average

Additional information

Customer Support Specialist and former Teacher with strong communication, empathy, and problem-solving skills. Experienced in handling high call volumes and delivering a 96% customer satisfaction rate with high negotiation skills that usually turns successful. I am fully equipped for remote work with a reliable computer, stable internet, professional headset, and backup power. I have high fluency in English and average in French language. I am intentionally independent in carrying out tasks thereby reducing so much supervision and I committed to providing patient, high-quality support to multilingual clients.