Ndubuisi

BIACHI EMMANUEL NDUBUISI
Technical Support Specialist | Architect | 3D Visualization Specialist | Remote Client Solutions Professional
Lagos State, Nigeria • [open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section) / [open contact info](look above in the "contact info" section) • Telegram:@iambiachi

PROFESSIONAL SUMMARY
Results-driven professional with 8+ years of combined experience across technical support, customer service, sales,
architecture, and remote operations. Skilled in troubleshooting technical issues, managing client relationships, and delivering
high-quality support across phone, email, and chat channels. Brings a unique blend of IT support capability and architectural
design expertise, including 3D visualization and construction documentation, with a strong track record of improving user
experience and operational efficiency. Adept at problem-solving, communication, and multitasking in fast-paced remote
environments.

CORE SKILLS

Technical Support Technical Troubleshooting • Helpdesk & Ticketing Systems • Remote Desktop
Support • Software Onboarding & Setup • Issue Escalation & Resolution

Communication & Client Customer Support (Phone, Email, Chat) • Client Relationship Management •
Relations Stakeholder Coordination • Written & Verbal Communication

Sales & Business Growth Lead Generation & Nurturing • Sales & Lead Conversion • Customer Acquisition &
Retention • CRM & Pipeline Management

Project & Admin Project Coordination • Virtual Assistance • Time Management & Multitasking •
Data Entry & Documentation • Calendar & Inbox Management

Problem Solving Analytical Problem-Solving • Attention to Detail • Remote Team Collaboration •
Adaptability Under Deadlines

ARCHITECTURE & DESIGN SKILLS

Design & Planning Architectural Design & Planning • Interior & Exterior Design • 2D Drafting • 3D
Modeling & Visualization

Delivery & Compliance Construction Documentation • Site Supervision • Code & Safety Compliance •
Contractor & Engineer Coordination

Design Software AutoCAD • Archicad • Twinmotion

TOOLS & TECHNOLOGIES

Support & CRM Zendesk • Freshdesk • CRM Platforms • Ticketing Systems

Productivity
Microsoft Office Suite (Word, Excel, PowerPoint) • Google Workspace (Docs, Sheets,
Drive)
Communication Zoom • Telegram • WhatsApp • Gmail • Outlook

REMOTE PROFESSIONAL EXPERIENCE

Virtual Assistant / Administrative & Technical Support (Remote) 2024– 2026
● Managed emails,calendars,anddailycommunicationswhileproviding first-level technical support to clients and
stakeholders
● Assisted users with troubleshooting basic technical issues, system access, and software-related concerns
 ● Performed data entry, research, and documentation with high accuracy, including logging support tickets and
resolutions
● Organized files, maintained structured digital records, and ensured proper documentation of technical processes
● Supported daily administrative operations while monitoring and resolving routine technical requests remotely
Sales Representative (Remote) 2023 – 2024
● Generated and nurtured leads to support business growth
● Promoted products and services, converting prospects into customers
● Maintained strong client relationships to improve retention rates
● Consistently contributed to meeting sales and customer acquisition targets
Customer Support Representative (Remote) 2022 – 2023
● Handled customer inquiries via phone, email, and chat
● Resolved complaints efficiently while maintaining professionalism
● Built strong customer relationships and improved satisfaction scores
● Maintained accurate records of interactions and follow-ups
Technical Support Specialist (Remote) 2020 – 2022
● Provided technical support to users via phone, email, and live chat
● Diagnosed and resolved software, system, and connectivity issues
● Guided users through troubleshooting steps in a clear, user-friendly manner
● Managed support tickets and ensured timely issue resolution
● Assisted with software installation, onboarding, and system setup
● Escalated complex issues to advanced technical teams when required
● Maintained detailed documentation of issues and resolutions
● Achieved high customer satisfaction through effective problem resolution

ARCHITECTURE EXPERIENCE

Architect/3D Visualization Specialist 2018 – 2020
● Led architectural design for residential and commercial projects
● Produced detailed 2D drawings and high-quality 3D visualizations
● Coordinated with engineers and contractors to deliver projects efficiently
● Managed project timelines, budgets, and deliverables
3D Architect& Site Architect 2015 – 2018
● Created detailed 3D models and construction drawings
● Supervised site execution to ensure compliance with design specifications
● Conducted regular site visits and monitored construction progress
● Proposed sustainable, space-efficient design solutions for client projects
Intern Architect 2014 – 2015
● Assisted senior architects with drafting and 3D modeling
● Participated in site visits and contributed to project documentation
● Supported research and development of sustainable design solutions

EDUCATION
Bachelor of Science (B.Sc.) in Architecture
Ambrose Alli University,Ekpoma,Nigeria—2016

LANGUAGES
English — Fluent (C2 / Bilingual)