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Customer support representative
- Age:
- 26 years
- City of residence:
- Mykolaiv
- Ready to work:
- Kyiv, Lviv, Mykolaiv, Remote
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Sofiia Shcherbakova
Tallinn, Estonia
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
EMPLOYMENT HISTORY
Feb 2025 - Present
Teacher, YouSpeak
● Conducted Korean language lessons to 30 students of different proficiency (A1-B2) levels
online.
● Structured lesson plans focused on speaking, listening, grammar, and vocabulary
development.
● Adapted teaching to individual student goals and learning styles (movies, music, academic,
etc.)
● Monitored student progress and provided constructive feedback to improve language
proficiency.
Feb 2025 - Nov 2025
Teacher, Mova Uspihu School
● Taught Czech language courses to 25 students in group and individual formats.
● Prepared lesson materials and exercises to improve all modes of communication
● Focused on developing practical speaking and comprehension abilities.
● Created a supportive learning environment to encourage consistent language practice.
Mar 2020 — Jan 2025
Tutor English, Self-Employed
● Taught English to around 50 students.
● Developed effective teaching strategies to improve teaching experience.
● The feedback I received is a huge deal of patience, adaptability, and excellent interpersonal
skills.
EDUCATION
2025
Master of Arts, Estonian Academy of Music and Theatre
Tallinn, Estonia
2024
Bachelor of Arts, Ukrainian National Tchaikovsky Academy of Music
Kyiv, Ukraine
2023
Bachelor of Arts, Estonian Academy of Music and Theatre
Tallinn, Estonia
LANGUAGES
● Ukrainian — Native
● English — C2
● Russian — Native
● Czech — C1
● Korean — C1
Tallinn, Estonia
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EMPLOYMENT HISTORY
Feb 2025 - Present
Teacher, YouSpeak
● Conducted Korean language lessons to 30 students of different proficiency (A1-B2) levels
online.
● Structured lesson plans focused on speaking, listening, grammar, and vocabulary
development.
● Adapted teaching to individual student goals and learning styles (movies, music, academic,
etc.)
● Monitored student progress and provided constructive feedback to improve language
proficiency.
Feb 2025 - Nov 2025
Teacher, Mova Uspihu School
● Taught Czech language courses to 25 students in group and individual formats.
● Prepared lesson materials and exercises to improve all modes of communication
● Focused on developing practical speaking and comprehension abilities.
● Created a supportive learning environment to encourage consistent language practice.
Mar 2020 — Jan 2025
Tutor English, Self-Employed
● Taught English to around 50 students.
● Developed effective teaching strategies to improve teaching experience.
● The feedback I received is a huge deal of patience, adaptability, and excellent interpersonal
skills.
EDUCATION
2025
Master of Arts, Estonian Academy of Music and Theatre
Tallinn, Estonia
2024
Bachelor of Arts, Ukrainian National Tchaikovsky Academy of Music
Kyiv, Ukraine
2023
Bachelor of Arts, Estonian Academy of Music and Theatre
Tallinn, Estonia
LANGUAGES
● Ukrainian — Native
● English — C2
● Russian — Native
● Czech — C1
● Korean — C1
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The candidate's resume is posted at https://www.work.ua/resumes/19469784/