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Customer Support Specialist, Project Coordinator

Considering positions:: Customer Support Specialist, Project Coordinator, Direct-менеджер
Age:: 22 years
City of residence:: Lviv
Ready to work:: Remote

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Natalie Kohut Education
Ivan Franko National University of Lviv 2021 - 2025
Bachelor's degree of the Faculty of Foreign Languages

Natalie Kohut Employment
Natalie Kohut
English language tutor Feb 2023 - Jun 2024
Hello Space, Lviv
(look above in the "contact info" section)

(look above in the "contact info" section) • Delivered one-on-one English lessons tailored to individual goals
• Developed personalized learning plans
Lviv • Monitored progress and provided constructive feedback
• Built trust-based relationships through effective communication
Natalie Kohut
Customer Support Manager Jul 2024 - Oct 2024
WordFactory, remote work
Languages
Customer Support Manager Aug 2025 - Mar 2026
Neons, Lviv
Ukrainian

English • Supported clients throughout the service process from inquiry to completion
• Coordinated communication between clients and internal teams
• Responded to customer inquiries and resolved issues promptly
Technical skills • Assisted clients in selecting suitable solutions
• Ensured accurate project information and timely follow-up
Microsoft Office
Key Achievements: successfully coordinated multiple client projects
Google Workspace simultaneously; maintained timely communication and contributed to a positive
customer experience
KeyCRM

Core Competencies
Customer Support / Customer Success / Client Relationship Management /
Project Coordination / Administrative Support / Customer Experience / Problem
Solving / Conflict Resolution / Time Management / Attention to detail / Adaptability

Courses
Social Media Marketing (SMM)
Analyzed audience behavior and engagement metrics to optimize content
performance
Explored tools and techniques for social media analytics and reporting
Learned strategies for creating and managing social media campaigns across
various platforms

Acting course
Developed character interpretation and emotional expression skills
Participated in stage performances and script analysis workshops
Studied fundamental acting techniques including method acting and
improvisation

Наталія

Customer Support Specialist, Project Coordinator

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