Daria

DARIA MOROZOVA
EXECUTIVE SUPPORT | BUSINESS OPERATIONS | INSURANCE QUALITY ASSURANCE
Kyiv, Ukraine (Remote) | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Telegram: @dariaAssist | LinkedIn: daria-morozova-13559b304

PROFESSIONAL SUMMARY
Operations and executive support professional with 6+ years of experience across insurance, recruiting, automotive fleet operations,
education sales, local government, and hospitality. Skilled in supporting executives, improving CRM and documentation accuracy,
coordinating schedules and stakeholders, producing KPI reports, training teams, and managing high-touch client workflows. Track
record includes a 30% scheduling-efficiency gain, 40% fewer documentation errors, zero missed follow-ups, and direct support of
approximately $40,000 in insurance premium revenue.
CORE COMPETENCIES
Executive & Personal Support • Administrative Operations • Calendar & Travel Coordination • Process Improvement • Salesforce •
Applied Epic • Asana • CAP Lead Distribution • Progressive Quoting & QA • KPI / Financial Reporting • Recruiting & Candidate
Sourcing • Client & Vendor Communication • Documentation & Compliance • Fleet Administration • 1C Workflow
PROFESSIONAL EXPERIENCE
STEALTH STARTUP United States | Remote
Founder Feb 2026 - Present
• Founder of an early-stage venture; details are confidential.
SELF-EMPLOYED Washington, United States | Remote
Business & Personal Assistant on Demand Mar 2025 - Present
• Provide flexible executive, business, and personal support to small and mid-sized business owners, covering calendars, email,
meetings, travel, client communication, research, invoicing, projects, and day-to-day logistics.
• Organize workflows, coordinate teams and vendors, monitor priorities, document processes, and ensure tasks are completed from
start to finish.
• Conduct practical operational audits to identify inefficiencies, duplicated work, process gaps, and opportunities for clearer
procedures and stronger accountability.
• Selected client: Heating and Cooling LLC - ongoing Business Assistant on Demand engagement since Mar 2025, providing
administrative and operational support, reporting, communication coordination, and workflow follow-through.
SOURCEMULTIPLIER San Francisco, California | Remote
Sourcer Sep 2024 - Present
• Support recruiting teams by sourcing and engaging qualified candidates through structured outreach, research, and candidate
qualification.
• Help maintain a consistent candidate pipeline and coordinate interested prospects onto recruiter calendars, combining technology-
enabled sourcing with high-touch communication.
U TRUST INSURANCE AGENCY LLC Washington, United States | Remote
Personal & Business Assistant + Progressive Quoting, QA & Record Safety Specialist Jun 2025 - Jan 2026
• Promoted to a hybrid executive-support and insurance-quality role, taking ownership of Progressive-related quoting, documentation
review, compliance, and carrier-facing workflows.
• Validated client documentation and performed eligibility checks before quoting, reducing problematic accounts by 100% and
maintaining clean, compliant policies.
• Independently created quotes and managed the full bind process, achieving zero customer dissatisfaction through detailed pre-
verification and accurate policy setup.
• Advised agents on Progressive guidelines and non-standard cases; communicated directly with clients and maintained transparent
records and reporting in Salesforce.
Business & Personal Assistant Apr 2024 - Jun 2025
• Provided end-to-end administrative, operational, and executive support for the CEO and agency operations; improved scheduling
efficiency by 30%.
• Distributed CAP leads through Salesforce, trained 10+ agents, and partnered with IT on CRM improvements that increased data
accuracy by 25%.
• Audited Salesforce and Applied Epic records, maintaining 100% compliance and reducing documentation errors by 40%.
• Managed client confirmations and email workflows in Applied Epic, improving response times by 35% and reducing missed follow-
ups to zero.
• Prepared company and agent Books of Business, premium, financial, KPI, and cold-calling reports that improved sales
accountability by 20%.
• Optimized Asana workflows, supported recruiting and onboarding, and contributed directly to insurance deals totaling
approximately $40,000 in premium.

DARIA MOROZOVA | Professional Resume

ADDITIONAL EXPERIENCE
FLINTSHIRE COUNTY COUNCIL Flintshire, Wales, United Kingdom | Remote
Administrative Assistant, Freelance Mar 2024 - Oct 2024
• Delivered remote freelance administrative support for a UK local-government organization.
TOYOTA CENTER KYIV AVTOSAMIT UKRAVTO Ukraine | On-site
Fleet Administrator | Trade-In Department Administrator Sep 2022 - Sep 2023
• Supported daily operations across fleet and trade-in departments by managing documentation, vehicle records, schedules, data
entry, and operational reporting.
• Assisted with customer consultations, vehicle evaluations, sales activities, inspections, and presentation preparation;
communicated directly with international clients.
• Created leaflet layouts and promotional materials and supported sales staff during client interactions and vehicle viewings.
Fleet Administrator Nov 2021 - Sep 2022
• Managed fleet documentation, vehicle records, usage and maintenance scheduling, service-provider coordination, internal
requests, data entry, and compliance reporting.
• Supported accounting and finance workflows in 1C and helped improve department organization and operational consistency.
Hostess, Toyota Auto Summit Sep 2021 - Nov 2021
• Represented the Toyota brand at an international event, welcoming guests and VIPs, managing registration and guest flow, and
supporting presentations and product zones.
STEP IT ACADEMY Ukraine
Sales Executive Jan 2021 - Aug 2021
• Promoted educational programs, consulted prospective students and parents, followed up on leads, and supported enrollment and
marketing campaigns.
• Exceeded sales targets, achieving 117% in Q1 and 132% in Q2.
BIOAQUA COSMETICS
Part-Time Call Center Representative Jul 2020 - Nov 2020
• Handled customer calls in a part-time role while attending university.
ODEON TOURS Antalya, Türkiye | On-site
Transfer Guide, 8-Month Contract Mar 2019 - Oct 2019
• Coordinated airport pickups, hotel transfers, and drop-offs while assisting guests with luggage, check-in procedures, route
information, and travel questions.
• Maintained communication among drivers, hotels, and clients and resolved guest issues promptly and professionally.
SELECTED RESULTS
30% scheduling efficiency gain • 40% reduction in documentation errors • 35% faster response times • Zero missed follow-ups •
100% reduction in problematic Progressive accounts • 117% Q1 / 132% Q2 sales attainment • ~$40,000 premium revenue
supported
EDUCATION
UNIVERSITÉ CÔTE D'AZUR Nice, France
Bachelor's Studies in Philology 2023 - 2024
KDKTGG Ukraine
Bachelor's Degree in Tourism 2020 - 2023
Junior Specialist Diploma in Tourism 2016 - 2020
SOFTWARE & TECHNOLOGY
CAB • CAP • Salesforce • HubSpot • Zoho • Applied Epic • Progressive Quoting • 1C • Asana • n8n Automation • Microsoft Office
(experienced) • Google Workspace (experienced) • OneDrive • OnePass • Canva • Adobe • Figma • Shopify • AI Tools: ChatGPT,
Gemini, Codex
LANGUAGES
English - B2-C1 • Ukrainian - Native • Russian - Fluent • French - A2-B1 • Japanese - A1-A2

DARIA MOROZOVA | Professional Resume