Volodymyr

VOLODYMYR NOVAK
Klagenfurt, Austria (Open to Remote)
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Detail-oriented and disciplined professional with a diverse background in customer
operations, financial trading, and digital marketing. Proven track record in delivering
high-quality customer support at Amazon, managing significant capital in intraday trading,
and automating analytical workflows. Native-level English speaker with advanced technical
proficiency in Excel and Python, seeking to leverage operational agility and communication
skills in a dynamic remote environment.

CORE COMPETENCIES
● Operations & Support: Customer Support (Email, Chat), CRM Systems, Conflict
Resolution, Workflow Automation.
● Analytical & Technical: Advanced MS Excel, Python (Fundamentals), Data Tracking,
Risk Management, Quantitative Analysis.
● Marketing & Communication: Digital Campaign Design, A/B Testing, Client
Onboarding, Native-level English Proficiency.

PROFESSIONAL EXPERIENCE
Customer Support Representative | Glovo (Remote)
6 months

● Delivered professional assistance via live chat and email, managing high-volume
inquiries while maintaining consistent quality and professionalism.
● Resolved complex issues related to accounts, payments, and product
troubleshooting in an efficient manner.
● Contributed to the internal knowledge base by documenting recurring customer
issues to improve support standards.
 ● Maintained a solution-oriented communication style to ensure a positive customer
experience.

Intraday/Swing Trader | FTMO, Funding Pips, 5ers
Ongoing

● Risk Management: Managed daily capital allocation of $100,000+, strictly adhering
to drawdown limits and stop-loss protocols to preserve capital.
● Strategy Execution: Developed and backtested short-term trading strategies based
on macro knowledge and order flow analysis.
● Data Analysis: Achieved a consistent 3% monthly return on capital over 6 months by
analyzing personal trade logs for execution efficiency.

Digital Marketing (Freelance)
Freelance

● Designed end-to-end digital campaigns across Meta and Google, aligning ad copy
with brand identities to maximize engagement.
● Optimized campaign budgets through continuous A/B testing of visuals and
audience segments, successfully reducing CPC.
● Translated complex data from Google Analytics into actionable marketing insights
for client performance reporting.

KEY PROJECTS
Development & Automation of Analytical Dashboard | 2026

● Engineered an interactive data tracking dashboard to streamline daily research
workflows and eliminate repetitive manual entries.
● Optimized data parsing routines, significantly reducing human error and
accelerating compilation of operational metrics.

EDUCATION
University of Klagenfurt
International Business and Economics | Expected 2026 – 2029
LANGUAGES
● English: C1 (Advanced / Native-level Proficiency)
● Ukrainian: Native Proficiency
● Russian: Native Proficiency
● German: A1 (Beginner)