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Operations Specialist
- Considering positions:
- Operations Specialist, Project manager, Assistant project manager, Junior Project Manager, Operations Coordinator (Project Support), Project Information Specialist
- City:
- Ternopil
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Kateryna Leshkiv
[open contact info ](look above in the "contact info" section) [open contact info ](look above in the "contact info" section) 46024 Ukraine, Ternopil
Summary Experience
Results-driven Operations Project Information Leader of RnD May 2022 - Present
professional with experience in Department - PIL
cross-functional coordination,
Schréder UA – ТОВ «Ш РЕДЕР»
information management, and
process optimization in fast-paced Coordinated cross-functional collaboration between R&D, Marketing,
environments. Proven track record Project Management, Sales, and other stakeholders to ensure efficient
as a Project Information Leader, project execution and streamlined operational processes.
ensuring effective collaboration Developed, structured, and maintained technical documentation,
across teams, streamlining including installation manuals, product datasheets, user manuals and
information flow, and supporting other project-related documentation, ensuring accuracy, completeness,
operational excellence. Strong and compliance with company standards.
client-focused mindset combined Provided technical support to customers by resolving product-related
with excellent communication, inquiries and assisting with technical documentation.
organizational, and multitasking Worked with CRM systems, Azure DevOps, Microsoft Dynamics 365,
skills. Fluent in English with the Akeneo PIM (Product Information Management), PALMA Composer
ability to manage multiple priorities (Product Architecture Lifecycle Management), timesheets, spreadsheets,
while maintaining accuracy and and presentations.
efficiency. Managed multiple projects and collaborated with several cross-functional
teams simultaneously in a fast-paced environment.
Skills Utilized Adobe Creative Suite, including Adobe InDesign and Illustrator, to
create and update technical and product documentation.
Technical
Documentation Expert
Communication Manager; Content- May 2021 - May 2022
Manager (SMM) Ternopil, UA, Ukraine
Technical Support Schréder UA – ТОВ «Ш РЕДЕР»
Expert
Researched the organization's brand, website, and industry to develop
Communication content consistent with business goals and brand voice.
Skills Expert Managed social media platforms, curating content that increased
audience interaction.
Customer-Centric Collaborated with cross-functional teams.
Operations Expert Created and maintained a content calendar to ensure consistent output
and timely delivery of materials.
Result-Oriented Enhanced SEO strategies to improve organic search rankings.
Focus Expert
Restaurant Manager Dec 2020 - May 2021
Time Management Ternopil
Expert
NAVI
Operational Process Oversaw daily operations of the restaurant, ensuring efficient service and
Optimization Expert customer satisfaction.
Developed training materials and onboarding programs for new
Cross-Functional employees.
Coordination Expert Managed employee schedules and coordinated staff training to enhance
team performance.
Graphic Design Developed and implemented standard operating procedures to streamline
Expert restaurant operations.
Analyzed sales reports and customer feedback to identify areas for
improvement and drive revenue growth.
Languages
Head Waiter Dec 2018 - Dec 2020
Ukrainian Seabourn Cruise Line Seattle, US, United States
Native
Oversaw dining room operations to ensure exceptional guest experiences
English and high service standards.
Native Resolved customer complaints promptly and effectively to maintain
satisfaction and loyalty.
Certifications Coordinated special events and private dining services, ensuring all details
aligned with guests' expectations.
Ensured compliance with food safety standards and operational policies to
Business communication and
uphold restaurant reputation.
emotional intelligence – UCU
Business School
Microsoft 365 Workshop: Outlook,
English Teacher - T utor - T ranslator Sep 2014 - Dec 2019
Teams etc. Language Star Club
Adobe InDesign / Illustrator courses.
Developed and implemented engaging lesson plans tailored to diverse
learning styles and abilities.
Accomplishments Fostered a positive classroom environment that encouraged student
participation and collaboration.
International work experience Assessed student performance through various evaluation methods and
Customer-focused operations provided constructive feedback to promote academic growth.
Experience in RnD departments Maintained open communication with parents and guardians to support
Experience working with student development and address concerns.
technical products Collaborated with clients to understand specific translation needs and
Proficiency in Adobe Creative deliver customized language solutions.
Suite and Microsoft Office
Technical documentation
management
Education
Cross-functional coordination
Business communication - Certificate
UCU Business School
Interests 2024 - 2024 Lviv, Ukraine
Traveling Hotel and Tourism Management - Non-Degree Program
Photo content HTL International School of Hospitality, Tourism and
Sports Languages
Participation in social and 2017 - 2017 Barcelona, Spain
volunteer projects.
T ranslation/English teacher - Bachelor's Degree
Ternopil Volodymyr Hnatiuk Pedagogical University
2014 - 2018 Ternopil, Ukraine
[
Summary Experience
Results-driven Operations Project Information Leader of RnD May 2022 - Present
professional with experience in Department - PIL
cross-functional coordination,
Schréder UA – ТОВ «Ш РЕДЕР»
information management, and
process optimization in fast-paced Coordinated cross-functional collaboration between R&D, Marketing,
environments. Proven track record Project Management, Sales, and other stakeholders to ensure efficient
as a Project Information Leader, project execution and streamlined operational processes.
ensuring effective collaboration Developed, structured, and maintained technical documentation,
across teams, streamlining including installation manuals, product datasheets, user manuals and
information flow, and supporting other project-related documentation, ensuring accuracy, completeness,
operational excellence. Strong and compliance with company standards.
client-focused mindset combined Provided technical support to customers by resolving product-related
with excellent communication, inquiries and assisting with technical documentation.
organizational, and multitasking Worked with CRM systems, Azure DevOps, Microsoft Dynamics 365,
skills. Fluent in English with the Akeneo PIM (Product Information Management), PALMA Composer
ability to manage multiple priorities (Product Architecture Lifecycle Management), timesheets, spreadsheets,
while maintaining accuracy and and presentations.
efficiency. Managed multiple projects and collaborated with several cross-functional
teams simultaneously in a fast-paced environment.
Skills Utilized Adobe Creative Suite, including Adobe InDesign and Illustrator, to
create and update technical and product documentation.
Technical
Documentation Expert
Communication Manager; Content- May 2021 - May 2022
Manager (SMM) Ternopil, UA, Ukraine
Technical Support Schréder UA – ТОВ «Ш РЕДЕР»
Expert
Researched the organization's brand, website, and industry to develop
Communication content consistent with business goals and brand voice.
Skills Expert Managed social media platforms, curating content that increased
audience interaction.
Customer-Centric Collaborated with cross-functional teams.
Operations Expert Created and maintained a content calendar to ensure consistent output
and timely delivery of materials.
Result-Oriented Enhanced SEO strategies to improve organic search rankings.
Focus Expert
Restaurant Manager Dec 2020 - May 2021
Time Management Ternopil
Expert
NAVI
Operational Process Oversaw daily operations of the restaurant, ensuring efficient service and
Optimization Expert customer satisfaction.
Developed training materials and onboarding programs for new
Cross-Functional employees.
Coordination Expert Managed employee schedules and coordinated staff training to enhance
team performance.
Graphic Design Developed and implemented standard operating procedures to streamline
Expert restaurant operations.
Analyzed sales reports and customer feedback to identify areas for
improvement and drive revenue growth.
Languages
Head Waiter Dec 2018 - Dec 2020
Ukrainian Seabourn Cruise Line Seattle, US, United States
Native
Oversaw dining room operations to ensure exceptional guest experiences
English and high service standards.
Native Resolved customer complaints promptly and effectively to maintain
satisfaction and loyalty.
Certifications Coordinated special events and private dining services, ensuring all details
aligned with guests' expectations.
Ensured compliance with food safety standards and operational policies to
Business communication and
uphold restaurant reputation.
emotional intelligence – UCU
Business School
Microsoft 365 Workshop: Outlook,
English Teacher - T utor - T ranslator Sep 2014 - Dec 2019
Teams etc. Language Star Club
Adobe InDesign / Illustrator courses.
Developed and implemented engaging lesson plans tailored to diverse
learning styles and abilities.
Accomplishments Fostered a positive classroom environment that encouraged student
participation and collaboration.
International work experience Assessed student performance through various evaluation methods and
Customer-focused operations provided constructive feedback to promote academic growth.
Experience in RnD departments Maintained open communication with parents and guardians to support
Experience working with student development and address concerns.
technical products Collaborated with clients to understand specific translation needs and
Proficiency in Adobe Creative deliver customized language solutions.
Suite and Microsoft Office
Technical documentation
management
Education
Cross-functional coordination
Business communication - Certificate
UCU Business School
Interests 2024 - 2024 Lviv, Ukraine
Traveling Hotel and Tourism Management - Non-Degree Program
Photo content HTL International School of Hospitality, Tourism and
Sports Languages
Participation in social and 2017 - 2017 Barcelona, Spain
volunteer projects.
T ranslation/English teacher - Bachelor's Degree
Ternopil Volodymyr Hnatiuk Pedagogical University
2014 - 2018 Ternopil, Ukraine
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The candidate's resume is posted at https://www.work.ua/resumes/19480500/