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NATALIA BILOUS
Operator, Assistant, Translator (remotely)
Date of birth: May 29, 1983
Place of residence: Kyiv, Ukraine
E-mail: [open contact info](look above in the "contact info" section)
Phone: [open contact info](look above in the "contact info" section) (Please refrain from sending courtesy replies and instead only reach out if you are interested in my CV, and send an email or message via Telegram first @NataliaB529 to coordinate the time of a phone call due to the situation. Thank you for understanding!)

Profile
Confident PC user: Windows, MS Office (Word, Excel), 1:C, Internet;
Office equipment - fax, copier;
Cash register;
English language level B2-C1:
Have experience communicating with native speakers, customer service in English, and translation.
Ukrainian, Russian – native speaker

Education
National Aviation University (Kyiv, Ukraine)
Master's degree in ecology, Faculty of Ecological Safety, Ecologist, Researcher (ecology), University Teacher

EMPLOYMENT HISTORY
Insurance Agent/Broker Assistant (remotely), Insurance agencies in New York (USA)
May 2024-April 2026
Duties:
- Informing the clients over the phone and via emails about the pending cancellations, amounts due and due dates, upcoming renewals of their policies, required photo inspections of their vehicles and any important updates.
- Collecting data and copies of necessary documents upon the insurance companies requests, namely proof of new purchase (window stickers, lease agreements, bills of sale), proof of prior insurance (declaration pages), defensive driving course (DDC) certificates, proof of garaging address, proof of residence (utility bills, bank statements, rental agreements) etc.
- Communicating with insurance companies representatives as necessary to obtain information on policies and payments statuses, get answers to the clients’
questions regarding rates, payment amounts, available payment plans, discounts, endorsement, etc.
- Processing payments.
- Adding notes and uploading documents into the client database (DB).
- Conducting reminder follow-up calls to ensure avoidance of lapses in coverage, policy cancellation due to non-payment or various underwriting reasons, and to provide any necessary assistance to the insureds.

Operator/Dispatcher (remotely), SAR (appliance repair company, USA)
November 2022- March 2024
Duties:
- Appointments scheduling and planning of the routes.
- Monitoring the technicians’ location.
- Providing real-time updates for the customers.
- Processing customer requests and addressing customer complaints.
- Communicating with clients over the phone, via text messages and email.
- Conducting quality surveys.

Over-the-phone Interpreter (remotely), ALPHA LANGUAGE SERVICES (USA).
October 2021 – March 2022
Duties:
- On-demand over-the-phone interpretation from English to Ukrainian, Russian & vice versa, provided for medical establishments, transporting companies, etc.

Leading Engineer of International Cooperation Department at National Standardization Body (NSB) of Ukraine, SE "Ukrainian Scientific Research and Training Center for Standardization, Certification and Quality Problems" (SE "UkrNDNC") (Kyiv, Ukraine)
March 2018 – January 2021
Duties:
- Translation of materials for the company's website (articles from websites for the digest, information about international draft standards), letters of foreign standards organizations (ISO, IEC, ETSI) from English to Ukrainian, Russian & vice versa.
- Maintaining business correspondence with foreign NSBs and organizations for standardization.
- Preparation of programs of visits of foreign specialists for local security bodies.
- Processing requests of national technical committees and foreign organizations.
- Face-to-face interpreting during business meetings.
- Keeping records of the meetings of the Governing Board and general meetings of the IEC National Electrotechnical Committee of Ukraine.
Key skills and competencies
- Received training with the EU TWINNING project in the field of standardization.
- Received training at the NSB's Institute for Training of Specialists on "Certification of quality management system in accordance with the requirements of DSTU ISO 90001:2015".
- Received training on "Best practices and practical aspects of management of industry issues in European standardization".

Administrative Assistant, Secretary at Ukrainian Research and Training Center for Chemmotology and Certification of Fuels, Lubricants and Technical Fluids, National Aviation University (Kyiv)
March 2017 – March 2018
Duties:
- Coordination and supervision of training (retraining, advanced training, internships) of personnel (including higher qualifications) (preparation of training schedule, assistance to teachers, advice, and assistance to clients, preparation of certificates of competence).
- Maintaining correspondence with clients.
- Organization of business trips of employees and management (preparation of necessary documents, hotel search).
- Reception of visitors.
- Handling office correspondence and incoming and outgoing mail.
- Answering phones, writing materials for the center's site (articles).

Computer Operator at Market-Service, LLC (Kyiv)
Pharmacy
April 2016 – March 2017
Duties:
- Data entry into the electronic database.
- Conducting telephone conversations and maintaining correspondence with suppliers of medical devices (via e-mail).
- Execution of documents (waybills, etc.).
- Participation in inventory checking.
- Performance of duties of the branch managers during their absence.
- Communications with clients by telephone in case of preliminary order.

Sales Consultant at Individual entrepreneur shop (Kyiv)
2011-2015
Responsibilities and Achievements:
- Customer service.
- Forming a customer base.
- Providing information about the goods.
- Receiving, arranging the goods.
- Direct sales.
- Operating cash registers.

Sales Consultant at Home textile store "Dia&Noche" (Kyiv)
September 2010 – February 2011
Duties and Achievements:
- Customer service following company standards.
- Forming a customer base.
- Preparing reports with an analysis of the level of sales.
- Implementation of sales plan.
- Providing information about the goods.
- Receiving, arranging the goods.
- Operating a cash register.
- Received training to improve sales performance.

Sales Consultant at Lingerie store "Milavitsa" (Kyiv)
July – August 2010

Public Servant, Leading Specialist at Department of Housing and Communal Services of the Pechersk District State Administration in Kyiv
March 2006 – August 2009
Duties and accomplishments:
- Providing advice (face-to-face and over the phone) on sectoral issues (tariffs, legislative framework, energy conservation issues, control of the operation of the district's water tanks and the number of stray animals, etc.).
- Coordination of the work of subordinate organizations (utilities), collection, analysis, and summarizing of information.
- Acting as secretary and clerk during vacations of employees.
- Organization of events (meetings, seminars).
- Maintaining business correspondence with higher organizations, legal entities, and individuals.
- Receiving incoming calls.
- Promoted to the 14th rank of a public servant.

Education
National Aviation University (Kyiv, Ukraine)
Master's degree in ecology, Faculty of Ecological Safety, Ecologist, Researcher (ecology), University Teacher