Valeriia

VALERIIA NAUMENKO
Personal & Business Assistant | Executive Support | Operations Coordinator
Spain-based | Remote only | Open to European & U.S. time zones | Stable power + reliable internet | [open contact info](look above in the "contact info" section) | WhatsApp:
[open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Personal and business assistant with 5+ years of experience supporting U.S.-market operations, including 3+ years working
directly with business owners in service and logistics environments. Strong right-hand profile: executive/personal support, daily
priorities, travel coordination, vendor and client communication, hiring and onboarding, business development research,
CRM/process setup, reporting, and urgent problem-solving. Based in Spain and considering remote-only roles with European or
U.S. working hours.
Best fit: remote Personal Assistant, Business Assistant, Remote setup: remote only; no electricity issues; stable internet
Founder/Owner Assistant, Executive Assistant, Operations and power; comfortable working with U.S. and European teams.
Assistant roles.
Markets: daily communication with U.S. clients, owners,
Work style: calm under pressure, fast executor, independent partners.
problem-solver, clear communicator.

CORE COMPETENCIES
• Executive / personal support • Travel booking & itinerary planning • Calendar and task management
• Business operations • CRM workflows & documentation • Hiring, screening & onboarding
• Vendor / partner coordination • Client communication & escalations • Business development research
• Dispatch / scheduling • Reporting, KPIs & spreadsheets • Process improvement & SOPs

PROFESSIONAL EXPERIENCE
Fleet Operations Manager / Operations Coordinator | U.S. Trucking Project | 2023-Present
Remote | U.S. market | Parallel project | 53 ft trucks / trailers
• Managed day-to-day fleet coordination for a U.S. trucking project while working in parallel with appliance repair operations.
• Coordinated drivers, dispatch, yard contacts, repair shops, roadside vendors, truck/trailer maintenance, route changes, fuel stops,
home time, and urgent operational issues.
• Tracked load/trip updates, driver instructions, equipment status, paperwork, payroll-related details, and communication history to
keep operations moving.
• Created clear driver instructions, photo checklists, yard drop guidance, repair follow-ups, and road-readiness updates for trucks
and 53 ft trailers.
• Handled high-pressure driver/vendor communication during breakdowns, delays, safety concerns, equipment issues, and last-
minute schedule changes.
Business & Personal Assistant / Operations Manager | U.S.-Based Appliance Repair Company | 2023-2026
Remote | U.S. market | Direct support to owner + operations, hiring, client/partner development
• Act as a right hand to the business owner across daily priorities, administrative support, personal tasks, travel arrangements,
communication, documents, and urgent requests.
• Coordinate end-to-end service operations: customer intake, scheduling, dispatch, technician communication, job updates,
estimates, invoices, parts, claim details, and follow-ups.
• Build and maintain CRM workflows, tags, templates, internal scripts, job statuses, billing notes, checklists, reports, and other
operating documentation.
• Recruit and onboard technicians and office staff: candidate sourcing, screening, interview communication, offer details, training
instructions, SOPs, and expectations.
• Research and contact new client/partner channels, including insurance companies, home warranty networks, property
management companies, and service-provider programs.
• Communicate daily with U.S. customers, technicians, vendors, insurers, property managers, and the owner; handle escalations,
schedule changes, approvals, and billing questions professionally.
• Support business growth by improving dispatch/customer support standards, organizing operational data, tracking performance,
and creating clearer processes for the team.
Operations Team Leader | Fox Carriers | 06/2021-06/2023
Remote | U.S. transportation market
• Led an after-hours operations team in a busy U.S. transportation company, coordinating with drivers, customers, team leaders,
and upper management.
• Monitored shipments through all stages, verified paperwork, tracked freight, and provided accurate time-sensitive updates to
customers and partners.
• Helped improve team standards, communication transparency, and operational consistency in a fast-paced logistics environment.
Customer Service Representative | American Medical Centers | 03/2020-05/2021
Remote-only candidate | Available for U.S. and European business hours
Lviv, Ukraine | International medical network
• Communicated with international clients and patients by email, phone, live chat, Telegram, Viber, and WhatsApp.
• Collected contact details, insurance information, and medical history while following internal procedures and customer service
standards.

TOOLS
Microsoft 365, Google Workspace, Housecall Pro, CRM/TMS systems, Macropoint, ClickUp/task trackers, Zoom, Teams, Telegram,
WhatsApp, spreadsheets, reporting templates, AI tools for drafting, research, and workflow support.

EDUCATION & LANGUAGES
Bachelor's Degree in International Economic Relations | Ivan Franko National University of Lviv | 2018-2022
Ukrainian - Native | Russian - Native | English - near-native / full professional fluency | French - B2

Remote-only candidate | Available for U.S. and European business hours