Владислав

VLADYSLAV TYMOSHENKO
KYC & VERIFICATION SPECIALIST / PAYMENT OPERATIONS
Kyiv, Ukraine (Remote) | [open contact info](look above in the "contact info" section) | https://t.me/valdsssss

SUMMARY
Specialist with 4+ years in client verification, KYC processing and customer support. Hands-on experience
with identity document verification and client onboarding on crypto platforms. Works well under high volume,
strong attention to detail, experienced in client-facing conflict resolution.

TECHNICAL SKILLS
KYC & Document Verification
Transaction Monitoring
Payment Support & Operations
Client Onboarding
Identity Checks
Social Engineering Awareness
MS Office / Excel / Google Sheets
CRM Systems

PROFESSIONAL EXPERIENCE
Client Onboarding & Risk Specialist | Investment Operations Company | 2022 — present
Communicated with new clients via phone and chat to guide them through platform onboarding.
Checked user profiles and verified identity documents before account funding.
Spotted suspicious user behavior, potential fraud, and manipulation tactics during calls.
Handled high volumes of client requests and resolved complex conflict situations.
Customer Support & Operations Specialist - Samsung Electronics | 2020 — 2022
Handled 100–200 requests per shift via email and chat
Built 500+ personal response templates to automate and speed up daily workflows
Performed account and identity verification to prevent unauthorized access
Top Performer in department; maintained 95%+ CSAT score under high workload

EDUCATION
Bachelor — Germanic Languages & Literature (Translation)
Kyiv Aviation Institute (NAU) | 2016 — 2021 Specialization: English Philology and Professional
Translation

ADDITIONAL INFORMATION
Languages: English - B1, Ukrainian - Native, Russian - Fluent.
Open to: iGaming · Crypto · Fintech · Payment Services
Work Schedule: Fully Remote. Open to shift work and flexible schedules (day shifts & weekends).