Сергій

Serhii Kardash Profile

I am an experienced specialist with more than 7 years of experience as a
customer support agent, possessing high communication skills, responsibility, and
creativity. I strive to join your group to contribute to the development and provide a
high level of customer service, demonstrating my dedication and desire to achieve
new goals.

Education

Technical operation of radio-electronic Sep 2011 - May 2017
Personal details equipment of aircraft
Kryvyi Rih College of the National Aviation University, Kryvyi Rih
Serhii Kardash
Master's Degree Sep 2017 - Feb 2019
National Aviation University, Kyiv
[open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section) Employment
25005 Kropyvnytskyi
Customer Service Agent Jul 2020 - Aug 2021
IT Develop Corp, Kropyvnytskyi
January 25, 1996 Communication with the US customers
Processing incoming calls and messages from customers
Kropyvnytskyi Providing information about products and services
Resolving customer problems and complaints
Male Updating data in the CRM system

Operator dispatcher Jan 2019 - Apr 2020
Ukraine
Express Solutions, Kropyvnytskyi
Transportation and logistic
Quick response to emergencies and incidents
Skills Precise implementation of instructions and procedures
Use of dispatching and monitoring systems
Control over compliance with work schedules and shifts
Customer service
Shop assistant Mar 2018 - Jun 2018
Communication in English
Adidas, Kyiv
Call processing Expert in the selection of sports equipment
Serving customers with a smile and professionalism
Working with CRM Processing purchases and paying at the checkout
Maintaining order and cleanliness in the sales area
Consulting customers on products
Languages Displaying products according to the planogram

Cabin Crew Member Sep 2017 - Mar 2018
English
Ukraine International Airlines, Kyiv
Ukrainian Tourism's / Travel / Passenger transportation
Ensures safety and comfort of passengers during the flight
Russian Conducting safety briefings and rules of conduct
Maintaining cleanliness and order in the aircraft cabin
Working in a team with colleagues to ensure a high level of service

Customer support representative Feb 2024 - Present
Forex trade market, Kropyvnytskyi
Effective resolution of customer problems and complaints
High level of communication skills and empathy
Ability to work in a team and interact with colleagues
Ability to quickly learn new tools and systems
High stress resistance and patience when working with difficult clients
Skills of active listening and clarifying information