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Olha
Customer support manager
- Age:
- 39 years
- City of residence:
- Lutsk
- Ready to work:
- Remote
Contact information
The job seeker has provided: Phone numberEmail
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You can get this candidate's contact information from https://www.work.ua/resumes/19504695/
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Curriculum Vitae
Olha Yakubu
Customer Support Specialist / Recruiter
Location: Lutsk, Ukraine
Phone: [open contact info ](look above in the "contact info" section)
Email: [open contact info ](look above in the "contact info" section)
Professional Summary
Qualified professional with extensive experience in customer service, recruitment, and administration. Proven track record in managing client communications, resolving complex and non-standard issues, and sourcing top talent for service and digital design industries. Leveraging a higher degree in philology, possesses fluent English language skills, enabling effective collaboration with foreign clients and partners.
Work Experience
Customer Support Specialist
“Happy Sky Cleaning” | July 2026
Customer Support Specialist / Sales Manager/ Recruiter
“Happy Sky Cleaning”, “Happy Sky Logo & Web Design” | September 2019 – 2023
• Handled daily customer inquiries via email, live chat, and phone, maintaining a high level of customer satisfaction.
• Resolved customer disputes and complex situations, coordinated order updates, and liaised with designers and field teams to ensure strict deadline compliance.
• Managed the full-cycle recruitment process: executed talent sourcing, initial screening, and conducted interviews for both operational and creative roles.
• Facilitated the onboarding process for new hires and maintained internal databases to optimize operational workflows.
PC Operator / Secretary & Archivist
Volyn Regional Bureau of Medico-Social Expertise | September 2012 – November 2017
• Managed official correspondence, maintained electronic databases, and ensured the complete confidentiality of medical documentation.
• Digitized legacy paper documents and structured the organization's archive system for rapid information retrieval.
• Welcomed visitors, managed consultation schedules, and provided general administrative support to management.
Private English Tutor
Private Practice | 2010 – 2012
• Developed customized lesson plans focused on improving students' conversational English and grammar proficiency.
Education
Bachelor of Arts (BA) in Philology (Romance-Germanic Philology)
Lesia Ukrainka Volyn National University | 2003 – 2009
• Major: Foreign Languages and Literature.
Skills & Languages
• Professional Skills: Customer Service, Client Relationship Management (CRM), Talent Sourcing, Interviewing, Administration, Database Management.
• Software Proficiency: Microsoft Office (Word, Excel, PowerPoint).
• Languages:
◦ Ukrainian — Native
◦ English — Fluent (C1 Level)
◦ Russian — Fluent
Olha Yakubu
Customer Support Specialist / Recruiter
Location: Lutsk, Ukraine
Phone: [
Email: [
Professional Summary
Qualified professional with extensive experience in customer service, recruitment, and administration. Proven track record in managing client communications, resolving complex and non-standard issues, and sourcing top talent for service and digital design industries. Leveraging a higher degree in philology, possesses fluent English language skills, enabling effective collaboration with foreign clients and partners.
Work Experience
Customer Support Specialist
“Happy Sky Cleaning” | July 2026
Customer Support Specialist / Sales Manager/ Recruiter
“Happy Sky Cleaning”, “Happy Sky Logo & Web Design” | September 2019 – 2023
• Handled daily customer inquiries via email, live chat, and phone, maintaining a high level of customer satisfaction.
• Resolved customer disputes and complex situations, coordinated order updates, and liaised with designers and field teams to ensure strict deadline compliance.
• Managed the full-cycle recruitment process: executed talent sourcing, initial screening, and conducted interviews for both operational and creative roles.
• Facilitated the onboarding process for new hires and maintained internal databases to optimize operational workflows.
PC Operator / Secretary & Archivist
Volyn Regional Bureau of Medico-Social Expertise | September 2012 – November 2017
• Managed official correspondence, maintained electronic databases, and ensured the complete confidentiality of medical documentation.
• Digitized legacy paper documents and structured the organization's archive system for rapid information retrieval.
• Welcomed visitors, managed consultation schedules, and provided general administrative support to management.
Private English Tutor
Private Practice | 2010 – 2012
• Developed customized lesson plans focused on improving students' conversational English and grammar proficiency.
Education
Bachelor of Arts (BA) in Philology (Romance-Germanic Philology)
Lesia Ukrainka Volyn National University | 2003 – 2009
• Major: Foreign Languages and Literature.
Skills & Languages
• Professional Skills: Customer Service, Client Relationship Management (CRM), Talent Sourcing, Interviewing, Administration, Database Management.
• Software Proficiency: Microsoft Office (Word, Excel, PowerPoint).
• Languages:
◦ Ukrainian — Native
◦ English — Fluent (C1 Level)
◦ Russian — Fluent
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The candidate's resume is posted at https://www.work.ua/resumes/19504695/