Ukraine's #1 job service
Anthony
Customer support representative
- Considering positions:
- Customer support representative, Chat manager, Sales representative, SMM manager, Sales assistant, Logistics manager, Dispatcher
- Age:
- 23 years
- City of residence:
- Lviv
- Ready to work:
- Remote
Contact information
The job seeker has provided: Phone numberEmailMessenger
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/19507188/
Uploaded file
Quick view
version
This resume is posted as a file. The quick view option may be worse than the original resume.
JENNIFER ANTHONY
CUSTOMER SUPPORT & DIGITAL OPERATIONS SPECIALIST
Customer Support | Live Chat | Social Media | Virtual Assistance
[open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section) | Telegram: @jc0re | Lviv, Ukraine
PROFESSIONAL SUMMARY
Customer Support & Digital Operations Specialist with experience in remote customer service, live chat and email support,
social media management, community moderation, and short-form video editing. Experienced in handling 100–150
customer inquiries daily while maintaining professional communication and accurate records. Fluent in English (C1), highly
organized, adaptable, and comfortable working independently in fast-paced remote environments.
LANGUAGES
English — C1 (Advanced)
CORE SKILLS
Customer Support & Live Chat • Email Support & Complaint Resolution • Customer Success • Community & DM Moderation
• Instagram & Social Media Management • Short-Form Video Editing • Data Entry & Administrative Support • Meta Business
Suite • Google Workspace • Microsoft Office • Canva • CapCut • Premiere • Trello • Notion • Slack • Zoom • Google
Meet • ChatGPT & AI Tools
PROFESSIONAL EXPERIENCE
Instagram Video Editor Freelance | August 2026 – Present
• Edit short-form Instagram content including Reels, Stories, and posts.
• Perform cuts, transitions, subtitles, audio synchronization, and visual enhancements.
• Adapt content according to brand guidelines, audience requirements, and publishing schedules.
• Review video/audio alignment and ensure final content meets quality standards.
Customer Support Specialist Remote | June 2026 – August 2026
• Managed incoming customer inquiries and support requests in a remote environment.
• Handled approximately 100–150 customer inquiries daily while maintaining professional and timely communication.
• Resolved customer concerns and complaints while maintaining a customer-first approach.
• Maintained accurate customer records and updated internal tracking systems.
Remote Social Media & Community Assistant Digital Content Creator Support | June 2025 – December 2025
• Managed daily activity for a high-traffic Instagram account.
• Responded to 100–150 customer and audience inquiries daily.
• Moderated comments and community discussions while maintaining a positive brand image.
• Managed DMs, business inquiries, collaborations, and administrative workflows.
• Supported social media content organization and scheduling.
Remote Customer Support Specialist Freelance | March 2025 – July 2025
• Assisted customers through live chat and email.
• Resolved customer issues professionally and efficiently.
• Maintained customer records and Google Sheets tracking logs.
• Managed multiple conversations simultaneously while working independently in a fully remote environment.
EDUCATION
MBBS — Bachelor of Medicine, Bachelor of Surgery Expected 2027
Danylo Halytsky Lviv National Medical University, Ukraine
CUSTOMER SUPPORT & DIGITAL OPERATIONS SPECIALIST
Customer Support | Live Chat | Social Media | Virtual Assistance
[
PROFESSIONAL SUMMARY
Customer Support & Digital Operations Specialist with experience in remote customer service, live chat and email support,
social media management, community moderation, and short-form video editing. Experienced in handling 100–150
customer inquiries daily while maintaining professional communication and accurate records. Fluent in English (C1), highly
organized, adaptable, and comfortable working independently in fast-paced remote environments.
LANGUAGES
English — C1 (Advanced)
CORE SKILLS
Customer Support & Live Chat • Email Support & Complaint Resolution • Customer Success • Community & DM Moderation
• Instagram & Social Media Management • Short-Form Video Editing • Data Entry & Administrative Support • Meta Business
Suite • Google Workspace • Microsoft Office • Canva • CapCut • Premiere • Trello • Notion • Slack • Zoom • Google
Meet • ChatGPT & AI Tools
PROFESSIONAL EXPERIENCE
Instagram Video Editor Freelance | August 2026 – Present
• Edit short-form Instagram content including Reels, Stories, and posts.
• Perform cuts, transitions, subtitles, audio synchronization, and visual enhancements.
• Adapt content according to brand guidelines, audience requirements, and publishing schedules.
• Review video/audio alignment and ensure final content meets quality standards.
Customer Support Specialist Remote | June 2026 – August 2026
• Managed incoming customer inquiries and support requests in a remote environment.
• Handled approximately 100–150 customer inquiries daily while maintaining professional and timely communication.
• Resolved customer concerns and complaints while maintaining a customer-first approach.
• Maintained accurate customer records and updated internal tracking systems.
Remote Social Media & Community Assistant Digital Content Creator Support | June 2025 – December 2025
• Managed daily activity for a high-traffic Instagram account.
• Responded to 100–150 customer and audience inquiries daily.
• Moderated comments and community discussions while maintaining a positive brand image.
• Managed DMs, business inquiries, collaborations, and administrative workflows.
• Supported social media content organization and scheduling.
Remote Customer Support Specialist Freelance | March 2025 – July 2025
• Assisted customers through live chat and email.
• Resolved customer issues professionally and efficiently.
• Maintained customer records and Google Sheets tracking logs.
• Managed multiple conversations simultaneously while working independently in a fully remote environment.
EDUCATION
MBBS — Bachelor of Medicine, Bachelor of Surgery Expected 2027
Danylo Halytsky Lviv National Medical University, Ukraine
Similar candidates
-
Customer support representative
30000 UAH, Remote, Zhytomyr -
Customer support representative
40000 UAH, Remote -
Customer support specialist
Remote -
Customer support specialist
Remote -
Customer support representative
Remote -
Help desk specialist
Remote, Odesa
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/19507188/