Anthony

JENNIFER ANTHONY
Customer Support Specialist • Live Chat Support • Virtual Assistant • Community Manager
Email: [open contact info](look above in the "contact info" section) Phone: [open contact info](look above in the "contact info" section) Telegram: @jc0re Location: Lviv, Ukraine

PROFESSIONAL SUMMARY
Customer Support Specialist and Virtual Assistant with experience managing high-volume customer interactions, social media
communities, and administrative tasks in remote environments. Fluent in English (C1) with strong communication, problem-solving,
and organizational skills. Passionate about delivering excellent customer experiences through live chat, email support, digital
communication, and community management.

HIGHLIGHTS
▪ Fluent English (C1): Strong written & verbal communication skills
▪ Remote Work Experience: Independent, self-directed, and reliable
▪ High-Volume Support: Experienced in handling 100–150 customer inquiries daily
▪ Customer-First Mindset: Dedicated to prompt resolution & high customer satisfaction
▪ Strong Communication: Skilled in clear, professional, and empathetic interactions
▪ Flexible Availability: Open for day & night shifts

TECHNICAL & CORE SKILLS
Customer Support & Success: Live Chat, Email Support, Customer Success, Complaint Resolution, Problem Resolution, Inbox
Management, Data Entry, Administrative Support
Community & Social Media: Meta Business Suite, Instagram Management, Community Moderation, DM & Comment Moderation,
Content Scheduling
Productivity & Collaboration: Google Workspace (Docs, Sheets, Drive, Calendar), Microsoft Office (Word, Excel), Trello, Notion,
Slack, Zoom, Google Meet
Design & AI Tools: Canva, ChatGPT, AI Tools

WORK EXPERIENCE
Remote Social Media & Community Assistant June 2025 – December 2025
Digital Content Creator Support
▪ Managed a high-traffic Instagram account, maintaining daily audience engagement and brand presence.
▪ Responded to 100–150 customer inquiries daily, ensuring timely, professional communication and consistent service quality.
▪ Moderated community discussions, resolved customer concerns, and maintained a positive brand image across Instagram.
▪ Organized business inquiries, collaborations, and daily account administrative workflows.
Remote Customer Support Specialist (Freelance) March 2025 – July 2025
Remote Support Services
▪ Assisted customers via live chat and email, handling incoming queries efficiently to ensure timely resolution.
▪ Resolved customer issues promptly and professionally while maintaining high customer satisfaction.
▪ Maintained customer records and updated Google Sheets tracking logs systematically.
▪ Worked independently in a fully remote environment, managing multiple conversations simultaneously.

LANGUAGES
English: C1 (Advanced / Fluent)

EDUCATION
Danylo Halytsky Lviv National Medical University Expected Graduation: 2027
MBBS (Bachelor of Medicine, Bachelor of Surgery)