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Mariana Muzychuk
[open contact info](look above in the "contact info" section) --
Lviv, Lviv, Ukraine
[open contact info](look above in the "contact info" section)
muzychuk-b72a3a184 (LinkedIn)
Summary
Top Skills Internet assessor with several years of experience evaluating
Query Annotation & Search web pages and creating query annotations for raters. Worked
Relevance Analysis
as a freelancer in several Ukrainian and international projects AI
Web Content Evaluation (Quality &
Compliance) connected (translation, transcription, proofreading, localization,
Localization, Transcription, transcription, social media evaluating).Results-driven professional
Proofreading specializing in AI data annotation, content evaluation, and search
relevance analysis, combined with a strong background in logistics
Certifications operations and billing. Proven track record as an Internet Assessor /
EF SET English Certificate 65/100 Data Annotation Specialist, contributing to multiple international
( C1 Advanced)
AI projects via platforms such as Crowdgen, OneForma, and
LILT. Extensive experience in query annotation, web page quality
evaluation, and training data preparation for NLP models. Detail-
oriented, analytical, and highly adaptable, with the ability to balance
data-focused tasks and operational responsibilities in fast-paced
environments.Over 7 years industry experience. Operational
knowledge of Samsara, TFM ELD, Bitrix24, CRM, Slack.Knowledge
of DOT and FMCSA rules and regulations.

Experience
Freelance
Internet Assessor / AI Data Specialist
August 2020 - Present (6 years)
*Evaluated web content quality based on international rating guidelines
*Created and validated complex query annotations for AI model training
*Contributed to multiple AI/ML projects on Crowdgen, OneForma, and LILT
*Performed data labeling, classification, and relevance analysis for search
engines
*Completed localization, transcription, translation, and proofreading tasks
*Improved data quality and consistency across large-scale datasets

Aniram Inc
Billing Manager
October 2021 - Present (4 years 10 months)
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* Invoicing accounts payable
*Controlling in-time payments
*Phone/email conversation with brokers' accounting departments
*Resolve paperwork issues

Just Car Haulers Inc
Dispatcher
July 2021 - October 2021 (4 months)
* Communicating with brokers and drivers through the calls or live chats;
* Coordinating drivers;
* Control of accompanying documents
* Scheduling pick-ups and delivery appointments
* Tracking and updating shipment status to customers
* Book loads for assigned drivers
* Negotiate optimal price for each load with a broker / shipper
* Instruct drivers with the load info
* Fill out the agreements between brokers and carriers
* Collect proof of deliveries from drivers
* Solution of non-standard situations arising during transportation.

Road Falcons, Inc
ELD Specialist
February 2019 - May 2021 (2 years 4 months)
* Data entry
* Tracking drivers
* ELD support
*Freight pick-ups and deliveries supervision
*Service calls
*Track and report shipment status to customers

SP Systems LLC
Ticketing Support Agent
February 2018 - January 2019 (1 year)
Lviv, Ukraine

*Arranging reservations and routing for passengers at request
*Planning route and compute ticket cost
*Modifying or cancelling a passenger’s flight reservation
*Helping passengers to check-in for flights
*Confirming passengers’ personal information;

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*Ordering and issuing additional luggage (charging overweight luggage fees
when necessary; helping passengers with special needs, such as low or
limited mobility, unaccompanied minors, or passengers travelling with pets.)
* Informing passengers of any changes or delays regarding flights.
* Work with mailing lists of airlines

Tickets Travel Network
4 years 11 months

Ticketing Support Agent
November 2013 - January 2018 (4 years 3 months)
Lviv, Ukraine

* Selection of the optimal flight route
* Airline reservation
* Ticketing/cancellation of tickets
* Consulting customers on the subject of air travel (timetables, luggage,
additional services, tariff conditions)
* Booking / cancellation of additional services(excess baggage, meal on a
board, unaccompanied minors, seat selection, etc)
* Train and mentor new agents on procedures and customer service protocols.

Customer Service Representative
March 2013 - November 2013 (9 months)
* Contacting customers to inform them of flight cancellations and delays.
* Answering calls regarding fares, schedules, reservation and ticketing queries
and telesales.

Education
Zhytomyr Ivan Franko State University, Zhytomyr (Ukraine)
Master's degree, Philology , Pedagogy · (September 2000 - June 2006)

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