Ali

ALI ULUTAS
IT SPECIALIST
CONTACT
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Location: Ukraine
STUDY
Computer Engineering
Beykent University
Graduate: 2023
LANGUAGE
English: Fluent
Turkish: Native
SKILLS & EXPERTISE
• API Integration (Facebook, Google, InApp Networks)
• Python & PHP Scripting
• Webhook & Tracking Link Integration
• Affiliate & Partner Management
• Campaign Setup & Optimization
• Traffic Quality Analysis
• Web Design & Development
• E-commerce Management
• Digital Marketing & Lead Generation
• IT Systems & Support
• Network & Infrastructure
• Process & Quality Management
• Technical Support & Ticketing
• Data & Productivity Tools
• Web Analytics & CRO
• Creative & Design Tools
• Microsoft Ecosystem
• Cloud Systems Administration
• ISO Certification & Compliance
• CRM & Database Management
• Front-End Development
• Cybersecurity & VPN Management
• Technical Documentation & Reporting
• Helpdesk Operations
• SEO & Performance Optimization
• Lead Generation & Online Growth
PROFILE HIGHLIGHTS
• Hands-on experience integrating third-party APIs — including Facebook, Google, and InApp advertising networks — into marketing and e-commerce systems.
• Working knowledge of Python and PHP, used to build custom scripts, automations, and technical integrations.
• Experience with webhook integrations, tracking/internal links, and parameter management across CRM, ERP, and third-party systems, ensuring accurate data flow between platforms.
• Built automation workflows (Zapier, Integromat/Make) for lead management, CRM updates, inventory sync, and reporting — directly transferable to cost automation and reporting pipelines.
• Created custom dashboards, KPI monitoring tools, and automated reporting systems for tracking performance, traffic, and cost data.
• Solid full-stack technical foundation (HTML, JavaScript, React, WordPress, SQL Server, MySQL/PostgreSQL) supporting fast, reliable technical integrations.
• Fluent English, based in Ukraine, comfortable in fully remote, fast-paced international teams.
WORK EXPERIENCE
IT and Helpdesk Specialist
EVERGREEN Turkey | July 2025 – July 2026
IT ve Web Designer Specialist
DÖNPER DANIŞMANLIK HİZMETLERİ | March 2022 – July 2025 (3 years, 4 months)
Professional Experience
• Designed, developed, and maintained responsive, mobile-first websites, web apps, and e-commerce platforms using HTML, CSS, JavaScript, Bootstrap, React, Angular, WordPress, Shopify, WooCommerce, and Magento.
• Developed progressive web apps (PWAs), single-page applications (SPA), and custom web components to improve engagement and functionality.
• Implemented UI/UX enhancements, accessibility improvements (WCAG), interactive interfaces, and cross-device/browser compatibility for optimized user experiences.
• Conducted website performance optimization, including page speed, lazy loading, image optimization, caching, CDN, code minification, and SEO audits.
• Developed custom CMS themes, plugins, and modules, enabling dynamic content, custom workflows, and enhanced platform functionality.
• Managed full e-commerce operations, including product catalog management, payment gateway integration, checkout optimization, shipping API integration, multi-currency and multi-language support, inventory control, order processing, and customer account workflows.
• Integrated CRM, ERP, accounting, inventory, and third-party systems for seamless data flow, automated workflows, and real-time reporting.
• Created custom dashboards, KPI monitoring tools, and automated reporting systems for sales, traffic, conversion, and lead generation tracking.
• Executed comprehensive SEO strategies, including on-page, off-page, technical SEO, schema markup, internal linking, URL structure, meta optimization, sitemap updates, and Google Analytics / Search Console tracking.
• Conducted A/B testing, heatmaps, user behavior analysis, conversion rate optimization (CRO), and funnel analysis to maximize e-commerce revenue.
• Developed and managed multi-channel digital marketing campaigns, including Facebook/Instagram Ads, retargeting, and email marketing, with performance tracking and ROI optimization.
• Designed professional web banners, graphics, social media visuals, infographics, landing page assets, and promotional content using Canva.
• Built automation workflows and integrations using Zapier, Integromat (Make), APIs, webhook integrations, and custom scripts for lead management, CRM updates, inventory sync, marketing automation, and reporting.
• Developed database-driven web applications, including SQL Server integration, MySQL/PostgreSQL setup, query optimization, CRUD operations, data analytics dashboards, and reporting systems.
• Created landing pages, subscription forms, pop-ups, microsites, interactive product configurators, sliders, galleries, and dynamic forms, optimized for engagement, lead capture, and conversion.
• Implemented multi-language websites, regional pricing, shipping rules, tax calculation modules, and currency management for international e-commerce operations.
• Monitored website uptime, security, SSL certificates, CDN performance, server load, and hosting health, ensuring optimal performance.
• Led website redesigns, platform migrations, API integrations, and e-commerce system upgrades, enhancing functionality, speed, and scalability.
• Collaborated with marketing, sales, and design teams to align web presence with brand identity, campaigns, promotions, and strategic business goals.
• Maintained technical documentation, SOPs, integration manuals, user guides, and operational handbooks for internal and compliance purposes.
• Researched and implemented emerging web technologies, frameworks, libraries, trends, e-commerce innovations, and UI/UX best practices.
IT & Technical Support Skills
• Conducted troubleshooting and resolution of software, application, network, and hardware issues for 100+ users across multiple locations.
• Installed, configured, and upgraded desktops, laptops, servers, printers, scanners, network devices, and peripherals, supporting Windows, macOS, Linux environments.
• Managed Active Directory, Office 365, Exchange Online, Microsoft Dynamics CRM, Teams, SharePoint, and OneDrive, including user accounts, permissions, and workflow optimization.
• Oversaw IT asset management, software deployment, patching, VM backup/restoration, cloud storage, disaster recovery, and business continuity solutions.
• Provided remote and on-site helpdesk support, VPN troubleshooting, firewall and endpoint security management, and ITIL-aligned SLA compliance.
• Developed and maintained IT policies, SOPs, ISO certification documentation, cybersecurity protocols, and compliance reports.
• Implemented cybersecurity measures, network monitoring, intrusion detection, penetration testing, vulnerability assessments, and backup strategies.
• Conducted user onboarding and training for IT systems, web apps, e-commerce tools, and productivity suites.
• Developed custom internal tools and scripts to automate reporting, notifications, and system monitoring.
• Managed VMware/VirtualBox virtual machines, server backups, cloud integrations (AWS, Azure, Google Cloud), and IT infrastructure optimizations.
• Maintained documentation, reports, dashboards, and manuals to support operational efficiency and decision-making.