Alina

Alina Puchkan
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Warszawa, Poland (remote)
Professional Summary
Motivated and organized professional looking to start a career in Project Management. Experienced in client communication, task coordination, deadline control and reporting. Detail-oriented, responsible and comfortable working with multiple tasks at the same time. Currently finishing Google Project Management Certificate. Ready to learn quickly and grow into a full Project Manager role.
Skills
• Task coordination and deadline control
• Client communication and project support
• Reporting and basic analytics (Excel / Google Sheets)
• Prioritization and multitasking
• Attention to detail and result-oriented approach
• AI tools for work optimization
• Languages: English (C1), Ukrainian (Native), Polish (B1)
Professional Experience
Customer Support Agent / Project Coordinator
Appliance Repair Service — 2023–2024
• Communicated with clients and supported project-related requests
• Coordinated tasks within the team and controlled deadlines
• Tracked progress, prepared status updates and reports
• Resolved issues, escalated complex cases and proposed solutions
• Worked with multiple parallel tasks while maintaining accuracy
Office Manager
IT Company — 2021–2022
• Supported operational processes and team coordination
• Maintained order in documentation and internal workflows
• Communicated with team members and external partners
English Teacher
Englishhouse (Poland) — Nov 2025 – Jun 2026
Private practice & language schools — 2018–Present
• Managed multiple clients and schedules
• Delivered clear communication and structured information
Education & Courses
• Master’s Degree in Foreign Philology (English) Zaporizhzhia National University — 2015–2021
• Google Project Management Certificate (in progress)