Андрей

ANDRII SOROKA
E mail : [open contact info](look above in the "contact info" section) Phone: [open contact info](look above in the "contact info" section) (Viber/Telegram/Whatsapp)
Location: ( Albania / Ukraine / EU )

PROFESSIONAL SUMMARY

Results-driven customer service and sales professional with over 3 years of experience working
in call centers and client relationship management. Experienced in communicating with both
new and existing customers, identifying their needs, and providing effective solutions that build
long-term trust and satisfaction.

In addition to customer support, I have worked remotely in business advertising and
promotion, helping companies improve their visibility and attract new clients. I also have
experience in the business security sector, where I developed strong communication, problem-
solving, and relationship management skills.

My background includes real estate sales and working with high-net-worth (VIP) clients,
successfully managing negotiations and delivering outstanding results. I am confident in
handling complex client interactions, building strong professional relationships, and achieving
sales and customer satisfaction goals.

I am a proactive, adaptable, and goal-oriented professional who thrives in fast-paced
environments. I am always eager to learn, take on new challenges, and contribute to the
success of my team and organization.

Education

International Humanitarian University, Odesa, Ukraine
Bachelor's Degree in Marketing
2020 – 2024

Studied Marketing from 2020 to 2024.

LANGUAGES

Russian — Native / Fluent
Ukrainian — Fluent
English — Intermediate (B1)

Work Experience

Customer Relations & Business Development Specialist

2 years

Managed communication with business clients and provided professional customer
support.
Built and maintained long-term relationships with new and existing clients.
Identified client needs and recommended suitable business solutions.
Consistently achieved high performance, earning recognition as a top-performing
manager.
Worked closely with colleagues to improve customer satisfaction and business results.

Call Center Operator (Mobile Telecommunications)

Provided customer support for a mobile telecommunications company.
Assisted customers with service inquiries, account issues, and technical questions.
Resolved customer concerns efficiently while maintaining a high level of service quality.
Handled a high volume of inbound and outbound calls.

Chat Support Specialist

1 year

Provided customer support through online chat.
Responded to customer inquiries promptly and professionally.
Resolved issues, processed requests, and ensured a positive customer experience.
Maintained accurate communication records and followed company procedures.

Client Communications Specialist

1 year

Managed communication with both new and existing clients.
Built strong customer relationships through effective communication and follow-up.
Assisted clients throughout the service process and ensured customer satisfaction.
Worked with cross-functional teams to deliver efficient customer support.