Антон

Sudyka Anton
OPERATIONS & PROCESS SPECIALIST
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

OPERATIONS & PROCESS MANAGEMENT
Operations Specialist with 4+ years supporting enterprise platforms, distributed teams, and cross-functional processes across
international environments. Experienced in incident management, systems administration, documentation, and process optimization.
Skilled at building repeatable processes that scale support and reduce operational friction across large user bases.
KEY COMPETENCIES
Operations & Process Management
Process Improvement • Incident Management • Systems Administration • Documentation • Reporting
Cross-functional & Stakeholder Coordination
Cross-functional Collaboration • Escalation Management • Release Communication • Onboarding Coordination
Tools
Jira • Confluence • Asana • Notion • Miro • CRM Systems • LMS Administration

PROFESSIONAL EXPERIENCE
NDA Jan 2025 – Present
Customer Success Specialist | LMS Administrator
• Administer and maintain the Learning Management System supporting hundreds of enterprise users across multiple organizations,
ensuring platform stability and data integrity.
• Own the incident management workflow — triage, escalation, and resolution tracking in Jira — in partnership with Engineering.
• Designed and maintain a 50+ article knowledge base and documentation library that reduced repetitive support volume.
• Streamlined the onboarding process for new specialists, cutting ramp-up time through structured documentation and mentoring.
• Coordinate the release communication process, ensuring product updates are consistently and clearly communicated to stakeholders.
• Collect, structure, and route customer feedback to Product and Engineering to inform roadmap prioritization.
Infopulse Jan 2024 – Dec 2024
Business Unit Administrator | Executive Assistant to CIO
• Managed day-to-day business unit operations for the CIO's organization, coordinating priorities, meetings, and documentation across
distributed teams.
• Partnered with cross-functional stakeholders to align on priorities and keep initiatives on track.
• Drove process-improvement initiatives that streamlined business unit workflows and reporting.
• Supported onboarding processes, helping standardize how new team members ramped up.
EPAM Mar 2023 – Dec 2023
Learning Program Coordinator | Administrator of L&D Team
• Coordinated and administered multiple concurrent learning programs, managing training requests, scheduling, and reporting
workflows for the L&D team.
• Improved communication and documentation processes between L&D and stakeholder teams, increasing consistency across
programs.
• Supported onboarding and knowledge-sharing initiatives as part of broader L&D operations.

EDUCATION & CERTIFICATIONS EXTRACURRICULAR ACTIVITIES
Master's Degree Content Creator | Telegram Channel
National University "Odesa Maritime Academy" Created and manage a personal Telegram channel focused on
educational and analytical content, community engagement,
and audience growth.