Viktoriia

RESUME

VIKTORIIA KALASHNIKOVA

Date of birth: 24.06.2005

Phone number: [open contact info](look above in the "contact info" section)

Email: [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY

Customer-oriented professional with experience in hospitality, front office
operations, and communication with international clients. Strong English
communication skills (IELTS B2), excellent problem-solving abilities, and
experience assisting customers in a fast-paced environment. Reliable, detail-
oriented, and comfortable working remotely while providing high-quality customer
support.

WORK EXPERIENCE

Front Office Receptionist

XO Hotels, Netherlands
2025 – 2026

• Assisted international guests in English on a daily basis.
• Managed check-ins and check-outs efficiently.
• Responded to guest inquiries via phone, email, and in person.
• Resolved customer issues and provided professional support.
• Worked with reservation systems and internal hotel software.
• Coordinated with housekeeping and other departments to ensure excellent
customer experience.
• Maintained accurate records and handled administrative tasks.
• Demonstrated strong multitasking and problem-solving skills in a busy
environment.

Housekeeping Supervisor

Holiday Inn Amsterdam, Netherlands
2025

• Coordinated daily housekeeping operations.
• Communicated with guests and hotel departments.
• Resolved customer requests and service-related issues.
• Maintained quality standards and supported team members.
Store Employee

Albert Heijn, Netherlands
2024(6 months)

• Assisted customers and answered questions regarding products and
services.
• Delivered excellent customer service in a fast-paced environment.
• Supported daily store operations and teamwork.

EDUCATION

Kyiv National Economic University (KNEU)

International Economics / International Business
Currently studying online

Utrecht University

Business & Economics
2023 – 2025

SKILLS

• Customer Support
• Email Support
• Chat Support
• Customer Service
• Problem Solving
• Conflict Resolution
• Active Listening
• Attention to Detail
• Microsoft Office
• Google Workspace
• Remote Work
• Team Collaboration
• Windows OS
• Mac OS (Basic)

LANGUAGES

• Ukrainian — Native
• Russian — Native
• English — IELTS B2
• Dutch — A2

ADDITIONAL INFORMATION
 • Available for full-time remote work.
• Comfortable working day, evening, and night shifts.
• Experience communicating with international customers.
• Strong organizational and communication skills.

Reliable internet connection and dedicated workspace for remote work