Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/19552041/

Work experience

Customer Support Representative (L1+L2)

from 07.2023 to 07.2026 (3 years)
'Skylum' software development company, Дистанційно (IT)

Main responsibilities:
• Communicating with clients from different countries all over the world and handling their complaints.
• Solving technical issues and finding errors on websites and in products.
• Working with payment systems and resolving disputes and chargebacks.
• Improving current and implementing new internal workflow and guidelines.
• Assisting QA team with testing and quality control tasks.
• Covering additional management tasks.

Customer support representative

from 12.2020 to 03.2023 (2 years 4 months)
TheFatChance, Київ (Роздрібна торгівля)

Main responsibilities:
• Communicating with clients from different countries (the USA, Poland, Germany, the Netherlands, Sweden, Norway, Denmark) and handling their complaints.
• Solving technical issues and finding errors on websites and in products.
• Working with payment systems and resolving disputes and chargebacks.

Customer support representative

from 10.2019 to 07.2020 (10 months)
Quest Marketing, Київ (Приватні особи)

Main responsibilities:
• Managing incoming calls, chats, tickets and customer service inquiries.
• Identifying and assessing customer needs to achieve satisfaction.
• Delivering accurate, valid and complete information by using the suitable approaches.
• Providing appropriate solutions and alternatives within established time frames while handling customer complaints.

Team Lead

from 06.2017 to 06.2018 (1 year)
"Maximus", Київ (Приватні особи)

Main responsibilities:
• Qualifying employees for assignments by establishing and conducting orientation and training programmes.
• Ensuring of planning, monitoring, and appraisal of work performance by coaching and disciplining employees.
• Introducing new policies, approaches, and procedures.
• Managing and coordinating a team of translators and interpreters.

Insurance agent

from 09.2016 to 01.2017 (5 months)
Страхова компанія "Assur", Харків (Фінанси, банки, страхування)

Main responsibilities:
• Insuring cryptocurrency.
• Interpreting from English into Ukrainian at meetings with foreign partners.

Interpreter\Translator from English into Ukrainian

from 09.2013 to 10.2016 (3 years 2 months)
Dating agency, Харків (Приватні особи)

• Translation of texts from Russian/Ukrainian into English.
• Writing texts in English.
• Interpreting from English into Russian/Ukrainian at meetings of the company's clients with native speakers.

System Administrator

from 06.2013 to 02.2014 (9 months)
Computer club "Ingame", Луганськ (IT)

• Consulting clients on Internet and gaming issues.
• Charging clients for PC usage time and traffic.
• Servicing office equipment.
• Registering clients using a time tracking program.

Education

Харківський патентно-комп'ютерний коледж

Ремонт та обслуговування комп'ютерних систем та мереж, Харків
Specialized secondary, from 2011 to 2015 (4 years)

Knowledge and skills

• English translation
• Ведення CRM
• Ability to quickly learn new information
• Communicability
• MS Excel
• Team management
• AML
• Zendesk
• Slack
• Google Docs
• Google Sheets
• Technical support for users
• IT support
• Customer care

Language proficiencies

• English — advanced
• Ukrainian — fluent

Additional information

I expect a possibility of personal and career growth and development.

I am not interested in working in a dating agency or gambling sphere.
I do not consider vacancies with night or mixed shifts.