Anastasia

ANASTASIA SMAHA
OPERATIONS & CLIENT SUPPORT SPECIALIST

Results-driven Project Operations and Client Support professional with
CONTACT experience in contractor management, client communication, team
[open contact info](look above in the "contact info" section) (telegram) leadership, and operational coordination across Canada, Poland, and U.S.-
[open contact info](look above in the "contact info" section) based projects. Skilled in onboarding, CRM management, KPI tracking, conflict
resolution, and cross-functional coordination in fast-paced environments.
Proven ability to manage client relationships, support operational workflows,
EDUCATION
lead teams, and resolve complex issues while maintaining high service
Bachelor of Law
Rivne Law University - 2021 standards and business efficiency.
Bachelor of Hotel and
Restaurant Business WORK EXPERIENCE
Ternopil National University - 2021
Project Operations Manager November 2025 - present
Supplax company remotely
SOFT SKILLS Recruited and onboarded U.S.-based contractors, negotiated terms, and managed
Customer Support & Issue ongoing relationships. Worked as Project Coordinator, overseeing project execution
from onboarding to completion. Coordinated communication between clients and
Resolution
contractors, proactively identified and resolved project issues, and ensured smooth
Empathetic, Customer-
workflow delivery. Took ownership of project progress, timelines, and operational
Oriented Communication alignment across all stakeholders. Supported contractor onboarding and adaptation
Multitasking & Task during initial projects. Maintained CRM data, categorized contractors, tracked KPIs,
Prioritization and prepared operational reports.
Fast Learning & High
Adaptability Team Leader, Allergy Department April 2023 – August 2025
Phone, Email & Chat FedFedFed - Food Production Company Vancouver, Canada
Communication Led a team while ensuring compliance with safety and quality standards.
Coordinated with cross-functional departments to resolve operational issues
Stakeholder Communication
efficiently. Rapidly transitioned into a new industry with no prior experience and
& Coordination
progressed to a team lead role within one year. Supported onboarding and training
English (B2+) — professional of new team members and proactively addressed internal operational needs.
working proficiency Maintained accurate documentation and ensured timely internal communication.

TECHNICAL PROFICIENCY System & Client Support Assistant 2021 – 2023
Logistics Warehouse (Fashion Industry) Gdansk, Poland
CRM Systems (data entry, Supported staff and clients with order inquiries, delivery issues, and system requests,
tracking, client & contractor ensuring timely resolution. Managed customer communication via email regarding
management) order status and issue resolution. Worked across CRM, spreadsheets, and warehouse
Google Workspace (Docs, systems to track and process operational data accurately. Adapted quickly to

Sheets, Gmail, Calendar, workflow changes while maintaining data accuracy and high service quality,
contributing to strong client satisfaction.
PowerPoint)
Microsoft Excel (data tracking,
reporting, organization) Guest Services Agent 2019 – 2021
Family Residence Boutique Hotel Lviv, Ukraine
Operational Data
Communicated with English- and Ukrainian-speaking guests via email and phone,
Management confirming reservations, handling inquiries, and resolving issues in a service-
KPI Tracking & Reporting oriented manner. Maintained booking data, guest requests, and resolutions in CRM
Workflow Coordination Tools systems. Prepared and issued hotel invoices upon request while ensuring high
Slack, Outlook hospitality standards.