Альона

Alona Liakhovetska
Date of birth: 22/09/1992 | Place of birth: Ukraine | Gender: Female |
Nationality: Ukrainian | Mobile phone: [open contact info](look above in the "contact info" section) | Email address:
[open contact info](look above in the "contact info" section) | Whatsapp Messenger: [open contact info](look above in the "contact info" section) |
Home address: Richtera 148a, Odessa (Ukraine)

Language Skills About me
• Russian: Mother tongue
Dynamic and passionate Entertainment & Guest Services professional with
• Ukrainian: Mother tongue 8+ years of international experience in the cruise and tourism industry.
• English Skilled in hosting live shows, managing guest activities, and leading teams in
• Listening: C1 high-pressure environments. Strong communicator with a talent for
engaging diverse audiences and ensuring unforgettable guest experiences.
• Reading: C2
Recognized for leadership, flexibility, and a proactive approach to
• Spoken production: C1 challenges.
• Spoken interaction: C1
• Writing: C1 Work experience
• German
• Listening: A2 Senior entertainment host 31/10/2021 - 01/06/2026
• Reading: A2 Carnival Cruise Line | Miami, United States
• Spoken production: • Hosted high-energy shows: Deal or No Deal, Love and Marriage, Family
A2 Feud, and more
• Spoken interaction: • MC in comedy club, hosted Bingo, Trivia, Karaoke, and themed events
A2 • Managed logistics: email correspondence, supply ordering, print
requests, and scheduling
• Writing: A2
• Crowd control and operations: gangway, water shuttle, debarkation
• Spanish • Maintained inventory and supported backstage production workflows
• Listening: A1 • Participated in show watch duty and emergency drills
• Reading: A2
• Spoken production: A1 Tour operator representative 01/05/2021 - 10/10/2021
• Spoken interaction: A1 Tour operator “DaVTour” | Kyiv , Ukraine
• Writing: A1 • Accompanied guests throughout their trip, ensuring a seamless and
enjoyable travel experience from arrival to departure.
• Promoted and upsold optional excursions, activities, and travel
Skills services based on guests’ interests and preferences.
• Microsoft Office • Provided destination information, travel advice, and personalized
• Microsoft Powerpoint recommendations.
• Assisted guests with inquiries, resolved issues promptly, and delivered
• Microsoft Word
exceptional customer service.
• Microsoft Excel • Coordinated with hotels, local suppliers, and transportation providers
• Outlook to ensure smooth operations.
• Zoom • Resolving customer complaints and handling unexpected issues, such
• Social Media as hotel overbooking or medical emergencies.
• Ensuring guests’ safety and following company policies and local
• Organizational and
regulations.
planning skills
• Written and Verbal skills
Youth counselor 19/05/2019 - 07/03/2020
• Decision-making
Princess cruises | Santa Clarita, United States
• Team-work oriented
• Led activities for children ages 3–17 onboard
• Good listener and
• Ensured safety, compliance with USPH protocols, and accurate
communicator
inventory handling
• manage tourist groups • Provided administrative and operational support
• create solutions to Tour operator representative 15/07/2017 - 30/04/2019
problems
Akkord-tour | Lviv, Ukraine
• speak different languages
• Accompanied guests throughout their trip, ensuring a seamless and
• select visitor routes enjoyable travel experience from arrival to departure.
• provide tourism related • Promoted and upsold optional excursions, activities, and travel
information services based on guests’ interests and preferences.
• AI • Provided destination information, travel advice, and personalized
recommendations.
• Canva
• Assisted guests with inquiries, resolved issues promptly, and delivered
• ensure health and safety exceptional customer service.
of visitors • Coordinated with hotels, local suppliers, and transportation providers
to ensure smooth operations.
• Resolving customer complaints and handling unexpected issues, such
as hotel overbooking or medical emergencies.
• Ensuring guests’ safety and following company policies and local
regulations.
•

English teacher 31/07/2014 - 31/05/2017
Private school “Krock’ | Odessa, Ukraine
• Taught students from grades 1–11
• Conducted lessons, exams, and out-of-class activities
• Performed administrative tasks and maintained educational plans

Education & Training

Philologist, English and German languages
and literature teacher (Master diploma
09/2009 - 06/2014
with honours, Faculty of Romance and
Germanic philology)
Odessa I.I. Mechnikov National University | Odessa , Ukraine

Hobbies and Interests

Adventure
I enjoy an active and creative lifestyle that keeps me energized both
mentally and physically. In my free time, I love hiking, yoga, and swimming in
the ocean, which connect me with nature and help me recharge. I’m
passionate about exploring new places and outdoor adventures, from water
parks to adventure parks.

Creativity
On the creative side, I enjoy arts and crafts, jigsaw puzzles, and board
games, which challenge my problem-solving skills and encourage
teamwork. I’m also a big fan of movies, concerts, and live entertainment, as
they inspire me and fuel my love for performance and creativity.
 Social and Political Activities

Blood donation 30/04/2015 - Current
Odessa, Ukraine

Honours and Awards

Team member of the month 05/08/2023
Carnival Vista
Team member of the month 10/02/2024
Carnival Freedom