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Спеціаліст технічної підтримки

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Спеціаліст технічної підтримки, менеджер технічної підтримки, інженер технічної підтримки
City:
Kyiv

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Yevhenii Belchikov
QA engineer
[open contact info](look above in the "contact info" section) Nizhyn, Chernihiv region [open contact info](look above in the "contact info" section)

Telegram: @yyevhenii

PROFESSIONAL SUMMARY

QA Engineer with 5 years of experience in LiveOps team. Evolving from product validation to technical testing of client-server
systems, specializing in fast-paced environments and complex product validation.
Methodology: Expert in exploratory, ad-hoc, and risk-based testing under tight deadlines. Proven ability to ensure product
quality without excessive documentation by focusing on critical system nodes.
Infrastructure Expertise: Deep understanding of the full SDLC, from frontend and backend to databases. Hands-on experience
in DevOps (Kubernetes, Jenkins), server configuration, and Python-based automation.
Adaptability: Track record of successfully launching hundreds complex "from-scratch" projects, thriving in conditions of
uncertainty and rapidly changing requirements.
Objective: Seeking to leverage technical expertise in system and network testing within the defense technology sector.

TECHNICAL SKILLS

Testing & QA Methodology
High-Velocity QA: Exploratory, Ad-hoc, and Risk-based testing
Web & API Testing: Testing of RESTful APIs (Postman, DevTools) and complex web applications.
Databases: Practical experience with data seeding, updates, and cleanup via command-line tools
Observability & Monitoring
Monitoring Platforms: Grafana (dashboard monitoring, tracking system metrics, and performance trends).
System Logging: Experience in identifying issues through server logs to ensure data integrity during high-load events.
Architecture: Deep understanding of Client-Server-Database interactions and data flow.
Infrastructure & DevOps
Deployment & CI/CD: Jenkins (managing deployments, running jobs, build monitoring).
Orchestration: Kubernetes (working with configurations, basic pod/service monitoring).
Server Administration: Configuring and launching test servers, managing services, and environment setup within project scopes.
Secure Access: SSH management (key generation, remote server access, and configuration).
Automation & Languages
Scripting: Python (developing custom scripts for task automation and data validation).

WORK EXPERIENCE

Wargaming (via «Persha Studia» Development» LLC) 2021-NOW
QA Engineer
Coordinated QA for high-impact LiveOps events, ensuring system stability, data consistency, and on-time releases in fast-paced
environments.
Ensured test environment readiness by configuring servers and supporting deployment pipelines for stable pre-production
releases.
Identified and prioritized critical test scenarios, focusing on high-risk areas in client-server interactions to prevent production
issues.
Significantly reduced manual verification time for large-scale assets and configurations by integrating custom scripting into daily
operational routines.

Satu.kz (EVO Company)
Technical Support Specialist 2020-2021
Contributed to the setup of a technical support team, helping define workflows for handling technical incidents.
Managed domain lifecycle, SSL certificate provisioning, and handled user account restrictions in accordance with platform
policies.
Created and maintained technical documentation in Confluence, building a structured internal knowledge base.
Performed manual testing and validation of reported issues before escalation, ensuring accurate bug reproduction and
reducing unnecessary developer workload.

EDUCATION

IGOR SIKORSKY KYIV POLYTECHNIC INSTITUTE (NTUU "KPI") IGOR SIKORSKY KYIV POLYTECHNIC INSTITUTE (NTUU "KPI")
2016 - 2017 2012 - 2016
Specialist Degree in Chemical Technology and Engineering Bachelor’s Degree in Chemical Technology and Engineering
Department of Technology of Inorganic Substances, Department of Technology of Inorganic Substances,
Water Purification, and General Chemical Technology Water Purification, and General Chemical Technology

LANGUAGES

Ukrainian(Native) English(Upper-Intermediate)

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