Anna

Anna
Rybchynska Location: Gdynia, Poland Number: [open contact info](look above in the "contact info" section)
Operations & Project [open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)
Coordinator

Operations & Project Coordinator with 3+ years of experience supporting international e-commerce operations,
coordinating workflows, shipments, and cross-functional activities. Experienced in customer support, recruitment,
vendor communication, documentation, data management, and task follow-ups. Skilled at managing multiple
priorities, resolving operational issues, and keeping processes organized across remote teams. Fluent in English,
bilingual in Ukrainian and Russian.

Work experience
Freelance Operations Manager remote | 07.2024 - 09.2026
• Supported e-commerce projects through client communication, vendor coordination, shipment milestone
tracking, and resolution of operational issues
• Managed documentation, billing schedules, deadlines, and follow-ups to keep projects organized and moving
forward

UVTREAT | Project Coordinator FL, USA, remote | 01.2024 - 07.2024
• Coordinated international e-commerce shipments from the USA to Latin America, aligning communication
between clients and technical teams, tracking progress and addressing operational issues
• Managed cross-functional tasks, maintained accurate records and status updates, and independently handled
recruitment from candidate sourcing through screening and contract signing, hiring at least 5 employees

Topic School | Business English Coach Kyiv, Ukraine, remote | 10.2022 - 01.2024
• Delivered English coaching and maintained clear communication with clients, adapting sessions to their needs
and monitoring learning progress

Ideal Goods | Customer Support → Project Coordinator LA, USA, remote | 02.2020 - 09.2022
• Provided customer support via phone and email, handling order inquiries, refunds, returns, delivery tracking and
complaints while maintaining accurate system records
• Progressed to the Project Supported and coordinated daily operations through task and schedule coordination,
documentation and follow-ups across international teams; also participated in recruitment, helping hire at least 3
employees; coordinated shipments from China and Ukraine to the USA

Education
Volodymyr Vynnychenko
Central Ukrainian State University| Bachelor’s Degree Ukraine | 09.2017 - 06.2021

Teaching English as a Second or Foreign Language

Skills
Operations & Project Coordination • E-commerce Operations • Customer Support • International Shipment
Coordination • Recruitment & Candidate Screening • Task & Deadline Tracking • Vendor & Client Communication
• Documentation & Reporting • Data Management & Analysis • Excel & Google Sheets • AI Tools: ChatGPT,
Gemini & Claude • Research & Information Analysis • Process Documentation & SOPs • Onboarding & Training
Support • Problem-Solving • Organization • Attention to Detail • Time Management • Google Workspace • MS
Office • Trello • Slack • Canva • Ukrainian & Russian (Bilingual) • English (Fluent)