Денис

Denys Serheyev
Phone: [open contact info](look above in the "contact info" section) (telegram)
Email: [open contact info](look above in the "contact info" section)

Professional Summary

Dynamic Chief Operating Officer with over a decade of experience driving operational
excellence, product development, and strategic growth in diverse industries. Expertise in
cross-functional team leadership, business process optimization, and financial planning.
Proficient in fostering innovative cultures and managing complex organizational changes.
Passionate about data-driven, people-oriented, and transparent expectation management
approaches. Adept at leveraging data-driven strategies to achieve operational and financial
goals.

Work Experience

OnClinic Ukraine / Doctorpro Europe – Chief Operating & Optimization Officer

April 2025 – Present

• Lead operational management of a network of 14 multidisciplinary private clinics
across Ukraine.
• Built and developed the COO function, including Unit Economics, Process
Management, Nursing Operations, and NHSU Program Management capabilities.
• Increased monthly network revenue by more than UAH 20 million within six months
through operational optimization and performance management initiatives.
• Developed 6- and 12-month financial forecasting models, achieving forecast accuracy
within 5% against approved growth plans.
• Designed and implemented manager profitability assessment models, unit economics
reporting, and KPI frameworks across clinical and operational functions.
• Personally designed and delivered a leadership development program for Deputy
Clinic Directors, resulting in statistically significant KPI improvements for
approximately 70% of participating physicians.
• Led the Product Department responsible for three core platforms: Medical
Information System (MIS), Laboratory Information System (LIS), and Workspace
collaboration platform.
• Initiated patient self-service solutions, information kiosks, and AI-driven automation
programs to improve efficiency, scalability, and patient experience.
• Led business process optimization, digital transformation, and operational governance
across the network.

European AI integrator company, Chief Operating Officer

October 2024 – March 2025

• Optimized organizational structure, enhancing efficiency and team alignment.
• Updated methodologies for project management and client interaction.
• Implemented performance metrics to drive accountability and results.
 • Developed the company’s product strategy and articulated its mission and vision.
• Acted as a Product Manager, overseeing the development of MVPs for key products.

DTeam, Chief Operating Officer

June 2023 – October 2024

• Spearheaded the relaunch of key company processes and teams, including sales and
project management.
• Implemented planning and control systems based on OKRs and KPIs.
• Built a comprehensive management accounting system from scratch.
• Oversaw the legal aspects of business operations, ensuring compliance and risk
management.

Develux, Chief Operating Officer

June 2022 - March 2023

• Directed daily operations across multiple structural units and subdivisions.
• Supervised product management and monitored operational performance.
• Collaborated with senior management to define values, mission, and strategic goals.
• Led cross-department business process analysis and restructuring.
• Ensured compliance with data security policies and optimized team efficiency.

Beetroot Academy, Chief Operating Officer/Product Owner

December 2014 - 2022

• Formulated and executed business and product strategies.
• Designed and implemented tech and non-tech educational courses.
• Pioneered company’s internal Learning Management System (LMS).
• Secured and managed grants, ensuring compliance and effective reporting.
• Developed KPIs, compensation models, and internal educational programs.
• Automated workflows and optimized operational processes.
• Represented the company in public forums, enhancing brand visibility.

Beetroot AB, Branch Manager

September 2014 - February 2015

• Oversaw branch operations and ensured alignment with organizational goals.
• Managed HR functions and client-contractor communications.
• Delivered on branch-level KPIs through efficient project implementation.

Education

Poltava Medical School - Medical Assistant

Ukrainian Medical Dental Academy - Doctor
Additional Training

• Mayor School
• Public Speaking and Sales Trainings
• “Crisis Management” (Business Constructor)
• “Tough Management” (Superludi)
• Tuff Leadership Training
• Financial Sustainability School

Social Impact Initiatives

• Coordinated scholarship training projects for residents near conflict zones.
• Partnered with “Teple Misto” NGO for community development projects.
• Led the Urban 200 project in Poltava and IT-Hub & Chess Club in Mariupol.
• Supported charitable initiatives for ATO veterans and displaced individuals.

Key Skills

• Strategic Planning & Execution
• Business Process Optimization
• Product Development
• Financial Analysis & Budgeting
• Team Leadership & Development
• Public Speaking & Negotiation

Languages

• Russian: Fluent
• Ukrainian: Fluent
• English: B2-C1

List of projects and donors I worked with

• UNDP, WNIS, SIDA, ESTMFA, Chemonics, DAI, ACTED, USAID