Anna

ANNA BEZNISKO
Customer service manager | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Nova Odesa, Ukraine

PROFESSIONAL SUMMARY

Detail-oriented and highly organized professional with a Bachelor’s degree in English Philology and B2 English
proficiency. Experienced in managing schedules, processing client communication, and accurate data
management in remote environments. Adept at multi-tasking, fast-learning CRM and digital tools, and delivering
high-quality client support. Seeking to leverage strong organizational, coordination, and communication skills as
a Service Coordinator.

WORK EXPERIENCE

Online Educator June 2024 – Present
English Space Language School — Remote

 Client Communication & Support: Handled daily inquiries, confirmations, and follow-ups from clients via
email, messaging platforms, and online calls with high accuracy and empathy.
 Schedule & Visit Management: Efficiently organized, managed, and adjusted daily/weekly schedules,
ensuring optimal time management and smooth session execution.
 Issue Resolution & Follow-ups: Handled schedule changes, cancellations, and reschedulings while providing
steady support to clients.
 Tool Adaptation: Quickly adapted to new software, online portals, and communication systems to maintain
smooth operations.

EDUCATION

Bachelor's Degree in Philology (English Language, 2020 – 2024
Literature & Translation)
Petro Mohyla Black Sea State University, Mykolaiv
 Fluent written and spoken English communication, business correspondence, and document translation.
Erasmus+ Academic Exchange Programs 2022 – 2023
Ca' Foscari University of Venice (Italy) & Saarland University (Germany)
 Gained extensive intercultural communication experience studying entirely in English in an international
academic setting.

SKILLS

 Languages: English — Upper-Intermediate (B2, written & spoken), Ukrainian — Native.
 Software & Tools: MS Excel, MS Word, Google Workspace, Zoom.
 Core Strengths: Service coordination, schedule management, email correspondence, high attention to
detail, time management, active listening, reliability.
 Technical Setup: Fully equipped for remote work (PC, high-speed stable Internet, headset).