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Анастасія
Client service representative
- City of residence:
- Kharkiv
- Ready to work:
- Remote
Contact information
The job seeker has provided: Phone number
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You can get this candidate's contact information from https://www.work.ua/resumes/19612938/
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Anastasiia Soloviova
[open contact info ](look above in the "contact info" section) [open contact info ](look above in the "contact info" section) Kraków
Professional Experience
Freelance Graphic/UX/UI Designer Self-Employed - Designed and developed 12/2020 – 06/2024
responsive websites, interfaces, and digital assets for diverse clients. - Created Remote
intuitive user experiences (UX) and visually appealing user interfaces (UI). -
Produced graphics, branding materials, and visual content for online and print
media. - Collaborated with clients to understand requirements and deliver
tailored design solutions.
Customer Support & UX/UI Designer
VenueScanner
- Supported customers with bookings, payments, and cancelations via email,
phone, and chat. 04/2018 – 09/2020
- Solved customer issues quickly and provided product information and Gdańsk, Poland
recommendations to customers.
- Kept clear records of customer interactions and transactions.
- Shared feedback on user experience and helped improve the platformʼs
design and usability through user testing feedback.
- Stayed updated on products and company updates to provide accurate
information.
Education
University of Information Technology and Management in Rzeszow 09/2014 – 09/2016
Journalism and Graphic Design Rzeszow
Languages
Ukrainian — Native/Bilingual English — Fluent
Polish — Fluent Spanish — Basic
Skills
Prior Customer Service experience
Phone/email communication skills
Ability to handle high volume customer interactions
Problem-solving and decision-making abilities.
Effective time management skills
Ability to multitask and prioritize tasks
Detail-oriented and accurate data entry
xperience with CRM and ticketing systems
Flexible availability including weekends and holidays
Volunteering
Ukraїner Translator 08/2023 – 09/2024
Translating articles, videos, and other types of content from English and Remote
Ukrainian into Polish for the website and social media.
Pekelna Kuchnia 11/2024 – 06/2026
Assisted in baking, cooking, and delivering food for people in need. Kharkiv
Interests
Volunteering / Community Reading Exploring different cultures
Involvement through travel
Learning new languages
Learning about Cultures
[
Professional Experience
Freelance Graphic/UX/UI Designer Self-Employed - Designed and developed 12/2020 – 06/2024
responsive websites, interfaces, and digital assets for diverse clients. - Created Remote
intuitive user experiences (UX) and visually appealing user interfaces (UI). -
Produced graphics, branding materials, and visual content for online and print
media. - Collaborated with clients to understand requirements and deliver
tailored design solutions.
Customer Support & UX/UI Designer
VenueScanner
- Supported customers with bookings, payments, and cancelations via email,
phone, and chat. 04/2018 – 09/2020
- Solved customer issues quickly and provided product information and Gdańsk, Poland
recommendations to customers.
- Kept clear records of customer interactions and transactions.
- Shared feedback on user experience and helped improve the platformʼs
design and usability through user testing feedback.
- Stayed updated on products and company updates to provide accurate
information.
Education
University of Information Technology and Management in Rzeszow 09/2014 – 09/2016
Journalism and Graphic Design Rzeszow
Languages
Ukrainian — Native/Bilingual English — Fluent
Polish — Fluent Spanish — Basic
Skills
Prior Customer Service experience
Phone/email communication skills
Ability to handle high volume customer interactions
Problem-solving and decision-making abilities.
Effective time management skills
Ability to multitask and prioritize tasks
Detail-oriented and accurate data entry
xperience with CRM and ticketing systems
Flexible availability including weekends and holidays
Volunteering
Ukraїner Translator 08/2023 – 09/2024
Translating articles, videos, and other types of content from English and Remote
Ukrainian into Polish for the website and social media.
Pekelna Kuchnia 11/2024 – 06/2026
Assisted in baking, cooking, and delivering food for people in need. Kharkiv
Interests
Volunteering / Community Reading Exploring different cultures
Involvement through travel
Learning new languages
Learning about Cultures
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The candidate's resume is posted at https://www.work.ua/resumes/19612938/