Дмитро

Languages
Dmytro Dariienko Ukrainian - Native
Russian - Native
Logistics Operations & Customer English - B2+
Support Specialist German - B1
Phone: [open contact info](look above in the "contact info" section) Spanish - A2
Email: [open contact info](look above in the "contact info" section) Core Skills
Logistics operations and customer support specialist with CRM & Order Management
experience in CRM administration, invoice processing, Data Entry & Record
data entry, driver coordination, order tracking, and Accuracy
international communication. Skilled in maintaining Invoice Processing
accurate records, resolving customer inquiries, Driver Coordination
supporting transportation workflows, and improving Customer Support
Delivery Tracking
routine processes with digital and AI tools. Currently
Transportation
pursuing a degree in Transportation Technologies.
Documentation
AI-Assisted Process
Improvement

Professional Experience
Position Company / Organization Period

Customer Support & Data
Analyst
EZ MoveIt 01/2026 - Present

Managed CRM records, processed invoices, coordinated drivers, tracked orders, and resolved customer inquiries.
Customer Support & Data
Entry
USSHIPS VAN LINES 01/2025 - 05/2026

Maintained customer and order data in CRM, created invoices, coordinated driver communication, and supported customers
throughout the moving process.
Junior Logistics Manager YCrewing Company 04/2024 - 02/2025

Coordinated logistics operations, updated CRM records, communicated with drivers, and monitored pickup and delivery
timelines.
Communications Manager
(English)
NGO "ADDS" 04/2023 - 04/2024

Adapted English-language content, prepared informational materials, communicated with partners, and maintained project
documentation.
Communications Manager
(English)
Strength for the Strong Foundation 04/2023 - 03/2024

Managed English-language communication with candidates and partners, maintained records, and prepared clear written
materials for international audiences.

Key Achievements
- Supported end-to-end logistics workflows by connecting customer requests, CRM records, invoices, and driver
communication.
- Helped maintain timely order progress through regular driver coordination and pickup/delivery status monitoring.
- Improved the consistency of customer and operational records through accurate data entry and documentation
management.
- Resolved customer questions and provided clear updates throughout transportation and moving processes.
- Streamlined repetitive document and communication tasks by using AI-assisted and digital tools.
- Developed professional English-language communication experience with clients, drivers, candidates, and
international partners.

Dmytro Dariienko | CV
 Main Areas of Responsibility
CRM & Data Management: updated customer, order, and status information while maintaining accurate and organized
records.
Invoice & Documentation Processing: created invoices and prepared routine transportation and operational
documentation.
Driver Coordination: communicated schedules, pickup and delivery details, route changes, and operational updates.
Customer Support: responded to inquiries, provided order updates, and resolved routine service issues.
Logistics Monitoring: tracked order progress and delivery timelines and escalated delays or missing information when
necessary.
International Communication: prepared clear English-language correspondence for customers, drivers, partners, and
external stakeholders.
Process Improvement: used AI and digital tools to speed up administrative work, document preparation, and recurring
communications.

Education
ODESA NATIONAL MARITIME UNIVERSITY
Bachelor's Degree in Transportation Technologies
Odesa, Ukraine | 2024-2028

Certifications
IELTS B2 Certificate (2025) Google AI Essentials Certificate (2026)
Microsoft Azure Data Fundamentals Certificate GitHub Foundations Certificate (2025)
(2026)
Oracle Cloud Foundations Certificate (2024) Youthpass Certificates - Erasmus+ (2025-2026)

Dmytro Dariienko | CV