Марія

Mariia Drabyk
Email: [open contact info](look above in the "contact info" section)
Phone: [open contact info](look above in the "contact info" section)
Professional Summary
Customer-oriented professional with 4+ years of experience in customer communication, education, and international client support. Experienced in building long-term client relationships, resolving customer issues, coordinating with internal teams, and managing multiple priorities. Seeking a role in B2B Sales, Business Development, Customer Success, or iGaming.
Work Experience
Customer Support Specialist & Assistant Manager – Bug Free Immigration (2024–2025)
• Managed international clients via email, phone and live chat.
• Built long-term client relationships.
• Coordinated onboarding and documentation.
• Maintained CRM records.
• Resolved customer issues.

Recruitment Assistant – Bug Free Immigration (2024–2025)
• Sourced and screened candidates.
• Scheduled interviews.
• Maintained applicant database.

English Teacher – EnglishDom (2021–2025)
• Taught A1–C1 students online.
• Personalized learning plans.
• Built strong communication and client relationship skills.

English Teacher – Speaking Club (2023–2024)
• Conducted speaking classes for groups and individuals.
Skills
• B2B Sales
• Lead Generation
• Prospecting
• Lead Qualification
• Client Relationship Management
• Customer Success
• Account Management
• Customer Retention
• Sales Pipeline Management
• Negotiation & Objection Handling
• Email, Phone & Live Chat Support
• CRM (HubSpot, Salesforce, Zoho, Pipedrive – basic)
• Google Workspace
• Microsoft Office
• Problem Solving
• Multitasking
• Attention to Detail
Education
Master's Degree in Translation (In Progress)
Ternopil National Pedagogical University
2025–2026

Bachelor's Degree in English Language Teaching
Ternopil National Pedagogical University
2021–2025
Languages
Ukrainian — Native
English — C1
French — A1
Polish — A1