Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/19622910/

Work experience

Technical support specialist

from 07.2020 to 07.2026 (6 years)
Hi Tech Rush, Київ (IT)

1 Provided technical support to users, troubleshooting hardware and software issues and resolving support tickets
2 Launched and developed the Java Rush University project in Sep 2021 (group study with the mentor), contributing to its concept, structure, learning process and organization
3 Led sales activities as Head of Sales, overseeing client relationships and guiding sales strategy for B2B and B2C segments
4 Managed and coached a sales team as Sales Team Lead, organizing workflows, setting priorities and supporting team performance
5 Coordinated study groups, facilitating learning processes, organizing schedules and maintaining communication with participants
6 Engaged in B2B sales, building relationships with corporate clients, identifying needs and presenting suitable solutions.

Call center agent

from 07.2018 to 06.2020 (2 years)
private company, Київ (Краса, фітнес, спорт)

1 Sold biologically active supplements to clients in Germany, Poland and Spain via phone
2 Handled and resolved customer objections to facilitate successful sales outcomes
3 Addressed client questions and provided product information in a clear and professional manner
4 Tracked parcel movement to ensure accurate order status and timely updates to customers
5 Managed delivery-related issues by coordinating shipment follow-up and communicating solutions to clients

Logistics manager

from 01.2018 to 07.2018 (7 months)
private company, Київ (Транспорт, логістика)

1 Built and optimized route lanes to ensure efficient transportation planning and on-time operations
2 Sourced and developed relationships with clients to secure freight and maintain regular shipment flows
3 Identified, contacted and coordinated with drivers to cover loads and support operational needs
4 Monitored and controlled pickups and deliveries to ensure schedules, instructions and service expectations were met
5 Checked and enforced compliance with applicable regulations

Education

Mykolayiv State University

Foreign languages department (German/English), Миколаїв
Higher, from 2002 to 2007 (5 years)

Additional education and certificates

Polish language for foreigners

3 months in 2006

German language for foreigners

2015, 1 month

Knowledge and skills

• Неконфліктність
• Комунікабельність
• Адаптивність
• Впевненість
• Доброзичливість
• Саморозвиток
• Грамотна усна та письмова мова
• Чесність
• Уважність
• Дисциплінованість

Language proficiencies

• English — fluent
• German — fluent
• Polish — fluent
• Spanish — average

Additional information

About me:
Highly responsible, fearless and loyal professional with a strong commitment to the company, its team and its products. I embrace new tasks and enjoy building solutions from scratch, constantly challenging myself whenever opportunities arise. I work exclusively with foreign languages (English, German, Polish and Spanish), leveraging my multilingual skills, knowledge and experience to support and advance company and team objectives.