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Спеціаліст підтримки користувачів

Considering positions:
Спеціаліст підтримки користувачів, Truck Dispatcher
City of residence:
Kyiv
Ready to work:
Remote

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CV

Maxim Ivanenko

Email: [open contact info](look above in the "contact info" section)

Phone: [open contact info](look above in the "contact info" section) (available on Telegram, WhatsApp, Viber)

Location: Kyiv, Ukraine

*I have fiber optic internet and an uninterruptible power supply, so I am always online and not
dependent on power outages.

Summary:

Experienced international road transport specialist with a strong background in
managing foreign economic activity. Proven skills in negotiation, communication
(English), translation, and logistics. Seeking new challenges in a dynamic work
environment.

Professional Experience:

Truck Dispatcher (US Market)

Happy Nation LLC.,
March 2022 - present

Dispatch and monitor drivers.
Handle incoming calls and resolve issues, such as overage, shortage, damage or
rejection promptly.
Communicate with brokers and customers regarding freight details,
delivery/pickup times, and special requirements.
Manage rate confirmations, agreements, bills of lading, etc.
Monitor and analyze booked loads, driver progress, and location daily.
Organize loads using company methods and special software.
Provide updates to brokers and customers via email and phone.
Daily monitoring and analysis of communications.
Ensure accurate reefer temperatures checks.

Utilize Microsoft Excel for tracking and analyzing dispatch metrics.

Foreign Economic Activity Manager

TOP MASTER LLC,
August 2017 – 2022

Negotiated with foreign clients and partners in English.
Translated contracts and purchase applications between English and Ukrainian.
Maintained accurate records of business transactions and client interactions.

International Road Transport Specialist

LogiTrans ltd.

July 2012 – 2017

Coordinated daily dispatch operations for a fleet of trucks.
Managed load assignments, scheduling, and routing.
Developed and maintained strong relationships with carriers and customers.
Conducted market analysis to identify business opportunities.
Prepared and processed invoices for customer billing.
Maintained accurate records of dispatch activities.
Utilized Microsoft Excel for tracking and analyzing dispatch metrics.

Teacher of English

Secondary School #10, Zugres, Ukraine,

September 2011 - 2012

Taught English to students aged 9-16.
Conducted additional classes in English language study.

Prepared lesson plans and assessed student knowledge.

Education:

Pro Dispatch School – Certification
January 2023 – May 2023

Comprehensive course on US logistics industry and truck dispatching. Modules include
information on booking loads, route planning, invoicing, market analysis, problem-
solving, conflict resolution, etc. During the program, I gained valuable skills in route
planning, invoicing, market analysis, problem-solving, conflict resolution, and more. This
certification has allowed me to enhance my proficiency in dispatch operations and stay
updated with the latest industry practices.

Specialist, English, Spanish, and Foreign Literature

Horlivsky State Pedagogical Institute of Foreign Languages, Horlivka, Ukraine,
September 2006 – 2011

Translation practice in English & Spanish.

Skills:

Strong negotiation and communication skills in English and Ukrainian or Russian.
Proficient in document translation.
Familiarity with international business practices.
Sociable, proactive, creative, and perseverant.
Proficient in Microsoft Office Suite.
Passionate reader, music lover, traveler, and cyclist.

Languages:

Ukrainian (Native)
Russian (Native)
English (Fluent)
Spanish (Intermediate)

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