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Eлена
Support manager
- Considering positions:
- Support manager, Customer support manager, Media buyer, Affiliate manager
- Age:
- 25 years
- City:
- Odesa
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ELENA BOSHKOVA
Warsaw, Poland
● [open contact info ](look above in the "contact info" section) ● Telegram: @ElenaBoshkova ● [open contact info ](look above in the "contact info" section)
Client-focused professional with experience supporting customers, managing onboarding processes, and ensuring
smooth day to day operations. I enjoy building strong relationships, understanding client needs, and providing clear,
reliable support that helps solve problems and creates a positive experience.
Throughout my career, I’ve worked in fast-paced international environments where communication, organization,
and attention to detail were essential. I’m comfortable coordinating multiple priorities, collaborating across teams,
and improving internal processes to deliver efficient and high-quality service. I’m proactive, adaptable, and
genuinely enjoy helping people while building long-term, trusted relationships.
WORK EXPERIENCE
TrustEtics Odessa, Ukraine (Remote)
Support Manager Mar 2024 – Mar 2025
• Was the first person clients, partners and colleagues came to answered their requests on Upwork and LinkedIn
quickly and in clear, friendly language.
• Looked after client tickets from start to finish: sorted them by urgency, kept people posted on progress and made
sure nothing was left without an answer.
• Brought the right people together support, operations and tech whenever a case didn't fit the usual process, and
stayed with it until it was solved.
• Did the basic technical checks first: used the command line and internal tools, repeated the problem to see what
was really going on, then passed it to the tech team with a clear picture.
• Kept the CRM tidy client details, request history and ticket statuses always up to date, so anyone on the team
could pick a case up. Kept documentation, spreadsheets and regular reports in order, tracking how many requests
came in, what got solved and what kept coming back.
• Turned the questions we were asked over and over into ready-made replies and short internal guides, which made
answers faster and more consistent.
AlphaTrans Odessa, Ukraine (Hybrid)
Logistics Manager Apr 2021 – Aug 2023
• Attracted and closed 1–2 new clients per month, growing the portfolio to around 30 active accounts over two
years.
• Sold logistics services to new and existing clients, building a client base largely from scratch.
• Prepared and processed cargo documentation for up to 5 shipments per month.
• Negotiated terms and conditions with international clients.
• Managed the full sales cycle, from first contact to closing the deal.
1
Amber Maritime Odessa, Ukraine (Hybrid)
Manager Assistant / Crewing Assistant Jan 2020 – Mar 2021
• Managed end-to-end recruitment for 2–3 shipboard and office positions per month, from sourcing to contract
signing.
• Built and maintained a candidate database of ~150–200 seafarer CVs across ranks (Master, C/O, C/E, AB, OS),
pre-screening for STCW certification, sea service and flag-state documents.
• Screened 15–20 applications weekly; shortlisted candidates with a 60% client-approval rate.
• Coordinated crew sign-on logistics for 2–3 vessels at a time: flight bookings, visa support (Schengen, US C1/D),
joining instructions and pre-departure briefings.
• Tracked certificate and medical expiry dates, flagging renewals 60 days in advance - zero delayed sign-ons over
the past 12 months.
• Expanded the active client base by 15% through outreach on LinkedIn, Maritime Zone and Crewtraffic.
• Drafted employment contracts, addenda and personal files in line with company and flag-state requirements.
• Prepared weekly recruitment and crew-rotation reports for management using Excel (pivot tables, XLOOKUP).
EDUCATION
Odessa National Maritime University (ONMU) Odessa, Ukraine
Bachelor – Transport Technologies Sep 2018 – Jul 2022
PROFESSIONAL SKILLS
Recruiting: candidate sourcing, resume screening and selection, full cycle hiring coordination.
Administration: contract and order preparation, personnel file management, reporting.
Computer literacy: Intermediate (general office software).
Personal qualities: communicative, organized, punctual, effective interpersonal skills.
LANGUAGES
• English - Upper Intermediate
• Ukrainian – Fluent
• Russian – Fluent
•
ENGLISH COURSES
London School of English — Sep 2018 – Mar 2020
Interlingua English Courses — Sep 2015 – Jun 2018
Shall We?
2
Warsaw, Poland
● [
Client-focused professional with experience supporting customers, managing onboarding processes, and ensuring
smooth day to day operations. I enjoy building strong relationships, understanding client needs, and providing clear,
reliable support that helps solve problems and creates a positive experience.
Throughout my career, I’ve worked in fast-paced international environments where communication, organization,
and attention to detail were essential. I’m comfortable coordinating multiple priorities, collaborating across teams,
and improving internal processes to deliver efficient and high-quality service. I’m proactive, adaptable, and
genuinely enjoy helping people while building long-term, trusted relationships.
WORK EXPERIENCE
TrustEtics Odessa, Ukraine (Remote)
Support Manager Mar 2024 – Mar 2025
• Was the first person clients, partners and colleagues came to answered their requests on Upwork and LinkedIn
quickly and in clear, friendly language.
• Looked after client tickets from start to finish: sorted them by urgency, kept people posted on progress and made
sure nothing was left without an answer.
• Brought the right people together support, operations and tech whenever a case didn't fit the usual process, and
stayed with it until it was solved.
• Did the basic technical checks first: used the command line and internal tools, repeated the problem to see what
was really going on, then passed it to the tech team with a clear picture.
• Kept the CRM tidy client details, request history and ticket statuses always up to date, so anyone on the team
could pick a case up. Kept documentation, spreadsheets and regular reports in order, tracking how many requests
came in, what got solved and what kept coming back.
• Turned the questions we were asked over and over into ready-made replies and short internal guides, which made
answers faster and more consistent.
AlphaTrans Odessa, Ukraine (Hybrid)
Logistics Manager Apr 2021 – Aug 2023
• Attracted and closed 1–2 new clients per month, growing the portfolio to around 30 active accounts over two
years.
• Sold logistics services to new and existing clients, building a client base largely from scratch.
• Prepared and processed cargo documentation for up to 5 shipments per month.
• Negotiated terms and conditions with international clients.
• Managed the full sales cycle, from first contact to closing the deal.
1
Amber Maritime Odessa, Ukraine (Hybrid)
Manager Assistant / Crewing Assistant Jan 2020 – Mar 2021
• Managed end-to-end recruitment for 2–3 shipboard and office positions per month, from sourcing to contract
signing.
• Built and maintained a candidate database of ~150–200 seafarer CVs across ranks (Master, C/O, C/E, AB, OS),
pre-screening for STCW certification, sea service and flag-state documents.
• Screened 15–20 applications weekly; shortlisted candidates with a 60% client-approval rate.
• Coordinated crew sign-on logistics for 2–3 vessels at a time: flight bookings, visa support (Schengen, US C1/D),
joining instructions and pre-departure briefings.
• Tracked certificate and medical expiry dates, flagging renewals 60 days in advance - zero delayed sign-ons over
the past 12 months.
• Expanded the active client base by 15% through outreach on LinkedIn, Maritime Zone and Crewtraffic.
• Drafted employment contracts, addenda and personal files in line with company and flag-state requirements.
• Prepared weekly recruitment and crew-rotation reports for management using Excel (pivot tables, XLOOKUP).
EDUCATION
Odessa National Maritime University (ONMU) Odessa, Ukraine
Bachelor – Transport Technologies Sep 2018 – Jul 2022
PROFESSIONAL SKILLS
Recruiting: candidate sourcing, resume screening and selection, full cycle hiring coordination.
Administration: contract and order preparation, personnel file management, reporting.
Computer literacy: Intermediate (general office software).
Personal qualities: communicative, organized, punctual, effective interpersonal skills.
LANGUAGES
• English - Upper Intermediate
• Ukrainian – Fluent
• Russian – Fluent
•
ENGLISH COURSES
London School of English — Sep 2018 – Mar 2020
Interlingua English Courses — Sep 2015 – Jun 2018
Shall We?
2
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The candidate's resume is posted at https://www.work.ua/resumes/19629876/