Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/19633488/

Work experience

E- commerce Assistant

from 12.2025 to 08.2026 (9 months)
Shoporia Store, Remote (Retail)

1. Supported customer communication from initial enquiry through order confirmation and post-purchase follow up.
2. Handled customer relationship matters and complaint with patience, professionalism and attention to the issue raised.
3. Assisted with product listings and routine online-store updates, helping in keeping product information clear and current.
4. Organized customer and order information to support accurate processing, follow-up and service continuity.
5. Shared reoccurring customer questions and feedback with team members to support better sales communication and service delivery.
6. Collaborated with colleagues on daily tasks and sales-support activities in a fast-paced e-commerce environment.

E-commerce Associate (Customer Support Representative)

from 01.2024 to 08.2026 (2 years 8 months)
Sellastore, Remote (Retail)

- Responded to customer inquiries about products, pricing, order status, and delivery timelines, providing clear, friendly, and timely support that helped ensure a positive customer experience.
- Processed customer orders accurately, verified customer information, and kept order records up to date, helping reduce errors and ensure smooth order fulfilment.
- Monitored order and delivery progress, kept customers informed of updates, and resolved delivery-related concerns promptly to improve customer satisfaction.
- Handled customer complaints professionally, identified appropriate solutions, and escalated complex issues when necessary to ensure timely resolution.
- Worked closely with the sales and logistics teams to coordinate orders, resolve issues efficiently, and support on-time deliveries.
- Built positive relationships with customers through excellent communication, professionalism, and consistent follow-up, encouraging customer trust and repeat business.

Education

DELTA STATE POLYTECHNIC OTEFE, OGHARA, DELTA STATE.

SCIENCE LABOURATORY TECHNOLOGY, Zaporizhzhia
Unfinished higher, from 2020 to 2023 (3 years)

Additional education and certificates

Community Management and Virtual Events Moderation Class

2025 ,2 Weeks

S'BridgeCore Global International Remote Job Training

2026, 6 weeks

Knowledge and skills

• Customer service
• Customer support
• English written and verbal communication
• Live chat and email support
• Outbound customer call
• Active listening
• Problem solving
• Compliant resolution
• Empathy and customer's understanding
• Teamwork and collaboration
• Attention to details
• Patience and professionalism
• Time Management
• Multitasking and prioritization
• Remote work and self management
• Ability to work under pressure
• Follow up and multitasking
• Reliability and accountability
• Management of CRM
• MS Office
• Data entry and accurate record keeping
• Administrative support
• Customer retention and relationship building
• Fast learning and adaptability

Language proficiencies

English — fluent

References

BISOLA EHI OGOLOWA

BISOLA EHI OGOLOWA

CEO, S'bridgeCore Global

Additional information

I’m a people-focused professional who genuinely enjoys communication, customer interaction, and creating positive experiences. I’m confident communicating with different types of people, whether through calls, chats, or face-to-face conversations, and I know how to listen before responding.

I’m organized, adaptable, and comfortable working in fast-paced environments where priorities can change. I learn quickly, take feedback seriously, and always look for ways to improve my work rather than simply completing tasks.

What I bring to a team is more than just communication skills, I bring patience, reliability, initiative, and a strong sense of responsibility. I care about how customers feel, how a team performs, and how my work contributes to the bigger goal.

I’m open to remote opportunities where I can grow, contribute meaningfully, and build a long-term career in customer support, customer success, sales, or community-focused roles.