Вячеслав

VYACHESLAV DMYTRIIEV
HEAD OF SALES | TEAM MANAGEMENT | SALES ENABLEMENT | RETENTION
Kyiv, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Telegram: @ArdentDreamer | slavnyi.com

PROFESSIONAL SUMMARY
Sales leader with nearly seven years of practical experience across B2C sales, retention and people
management. Promoted from Sales Manager to Team Lead twice at separate companies and led
teams of 5-10. Experienced in structuring sales conversations, developing sales scripts and
presentations, coaching representatives through call reviews, and building funnel logic for warm
inbound sales and retention. Combines frontline selling with sales enablement, customer psychology
and offer positioning.

LEADERSHIP & COMMERCIAL IMPACT
 Earned two promotions from Sales Manager to Team Lead at two separate B2C companies.
 Led and coached teams of 5-10 sales representatives through call reviews, actionable
feedback and performance support.
 Consistently delivered conversion above the team average by adapting communication to
customer motivations, concerns and decision patterns.
 Developed and refined sales scripts, pitch structures and offer presentations for discovery,
objection handling, closing and follow-up.
 Moved into retention after the second Team Lead role, restoring engagement and reducing
preventable churn among existing customers.

COMMERCIAL EXPERIENCE
Sales Manager | Team Lead | Retention Specialist 2019-2026
Confidential B2C companies (NDA) | Career path: Sales -> Team Lead -> Sales -> Team Lead -> Retention
 Managed consultative, phone-based B2C sales with warm inbound leads from needs
discovery and offer presentation through objection handling, closing and follow-up.
 Created and adapted sales scripts for discovery, qualification, offer presentation, recurring
objections, closing and follow-up conversations.
 Prepared presentation structures and pitch materials that made offers clearer, connected
product value to customer needs and supported more consistent delivery across the team.
 Built and refined sales-funnel logic for warm inbound leads and retention, including
conversation stages, follow-up points, customer re-engagement and churn-risk moments.
 Reviewed calls, identified performance gaps and coached representatives on discovery,
pitch structure, objection handling and closing discipline.
 Worked with existing customers to rebuild engagement, strengthen retention and prevent
avoidable churn.

Page 1
VYACHESLAV DMYTRIIEV SALES LEADERSHIP RESUME

SALES MANAGEMENT & ENABLEMENT
Sales process: Warm inbound B2C sales, needs discovery, qualification, offer presentation,
objection handling, closing, follow-up, re-engagement and retention.
Scripts & presentations: Sales scripts, pitch structures, objection-handling blocks, closing and
follow-up scenarios, offer presentations and structured narratives for consistent team delivery.
Funnel design: Sales-funnel stages for warm leads and retention, customer decision paths, follow-
up points, re-engagement logic and churn-risk moments.
People leadership: Team management for 5-10 representatives, call reviews, individual feedback,
pitch coaching and day-to-day performance support.

ADDITIONAL BUSINESS & MARKETING STRATEGY
Creative & Brand Strategist | SLAVNYI Studio 2026-Present
Self-directed practice | Portfolio: slavnyi.com
Presentation content: Created presentation narratives, hooks, scripts and creative briefs for self-
initiated brand and marketing projects.

VERGARD: Built the self-initiated strategy case from the ground up: competitive analysis,
positioning, diagnostic-first offer, sales funnel, landing-page concept and campaign system.

Customer insight: Used recurring objections and decision patterns from sales and retention work to
pressure-test messaging, offers and funnel logic.

CORE CAPABILITIES
Sales leadership: Team management, call reviews, performance feedback, consultative selling,
pitch coaching, objection handling, closing, retention and churn prevention.
Sales enablement: Sales scripts, offer presentations, pitch structures, follow-up scenarios, funnel
design, customer decision paths and re-engagement logic.
Business & marketing strategy: Customer psychology, audience and competitor research,
positioning, product storytelling, GTM thinking, landing-page and full-funnel logic.
Tools: Figma, Framer, Adobe Photoshop, Adobe Lightroom, CapCut and AI-assisted content
workflows.

LANGUAGES & EDUCATION
Languages: Ukrainian - fluent | English - B1-B2 (written communication stronger) | Russian - fluent
Education: Software Engineering studies, Zhytomyr Polytechnic (incomplete)

Page 2