Анастасія

Anastasiia Bilan Experience
IT Project Coordinator (Freelance) | Self-employed — AI Automation
Projects 2025 – Present
Junior Team Coordinator | Operations & Project
Support ● Coordinated end-to-end delivery of AI bot implementation projects for
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) SME clients, managing timelines, technical requirements, and
stakeholder communication — directly aligned with software
PROFESSIONAL SUMMARY development lifecycle (SDLC) practices
● Maintained project tracking documentation and status reports; updated
Detail-oriented coordinator with 2+ years of
clients on delivery progress, blockers, and milestones via Slack and
experience in HR operations, team administration,
Zoom
and project coordination. Proven ability to manage ● Facilitated team meetings and structured agendas to ensure alignment
schedules, documentation, and cross-functional on objectives and deliverables
communication in fast-paced environments. ● Managed full client lifecycle from onboarding to post-delivery, achieving
Experienced in onboarding, resource planning, and a 60% reduction in administrative tasks for key accounts through
stakeholder management. Skilled in Jira, Trello, process automation (n8n, ElevenLabs, RetellAI)
Confluence, MS Excel, Slack, and CRM systems. ● Identified upsell and expansion opportunities based on client feedback
Eager to support delivery teams and contribute to and project outcomes
efficient, people-first operations.
HR Specialist & Team Coordinator | Staffing Agency 2023 – 2025
CORE COMPETENCIES & TOOLS
● Coordinated schedules and calendars for department leads; monitored
Coordination & Operations: Team Coordination |
team vacations, sick leaves, and office attendance — updating relevant
Calendar & Schedule Management | Meeting stakeholders in a timely manner
Facilitation | Documentation & Reporting | ● Managed and maintained internal documentation, HR records, and
Onboarding Support | Resource Planning | team activity reports; prepared monthly reporting for management
Cross-department Liaison | Workflow Automation ● Led onboarding process for new team members: provided resources,
Project Management: Agile & Scrum guidance, and policy orientation to ensure smooth integration
Methodologies | SDLC Awareness | Stakeholder ● Acted as primary liaison between team members and other
Management | Delivery Coordination | Risk & departments, facilitating effective collaboration and resolving day-to-day
operational issues
Blocker Resolution
● Supported resource planning in collaboration with department
Tools: Jira | Confluence | Trello | Slack | MS Excel | managers; flagged capacity risks proactively
Google Docs | Zoom | Bitrix24 | HRappka | n8n | ● Built HR workflows, internal policies, and cross-department processes
CRM Systems (Bitrix24) | ChatGPT | Claude from scratch in a fast-paced environment
Soft Skills: Attention to Detail | Strong ● Managed work permit and relocation processes for international
Organizational Skills | Conflict Resolution | employees (Karta Pobytu, Voivodeship Office), requiring high attention
Emotional Intelligence | Adaptability | Team-first to detail and compliance awareness
Mindset ● Served as first point of contact for team conflict resolution and
employment law queries
Ukrainian — Native (C2) | Polish — C1 |
Junior Business Manager | Audi Centre Ukraine 2022 – 2023
EDUCATION
● Coordinated communication between internal departments and external
Bachelor's Degree in E-Business 2022 – 2025
vendors; tracked deliverables and ensured resource efficiency
WSB University, Wrocław
● Managed operational budgets and prepared analytical reports;
achieved a 15% reduction in unnecessary expenses
● Core focus: Project Planning, Stakeholder
● Acted as escalation point for operational issues; resolved blockers
Management, Agile Methodologies, Business Process
Optimization
through structured, data-backed approaches
● Supported scheduling and logistics for team activities and stakeholder
meetings