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Kateryna
Junior Project Manager
- City of residence:
- Zmiiv
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/19638927/
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Kateryna Ilchenko
Junior Project Manager
PROFILE
Detail-oriented and highly organized professional with
INFO
5 years of Customer Support experience in an
international IT company.
Residence: Kharkiv Region, Ukraine
Additionally, I have a background in UX research and
Telephone: [open contact info ](look above in the "contact info" section)
project-based work, where I gained experience in
requirements gathering, project documentation,
email: [open contact info ](look above in the "contact info" section) stakeholder communication and cross-functional
collaboration.
Comfortable working with multiple priorities and large
LANGUAGES
volumes of information. Seeking to build a long-term
career in project management within a fast-paced
English: B2
international environment.
Spanish: B1
Customer Support EXPERIENCE
Ukrainian: Native
• Coordinated communication between clients and
internal teams.
TOOLS
• Tracked customer issues and ensured timely follow-
Jira
ups until resolution.
Confluence
• Maintained accurate documentation and updated
internal knowledge bases.
Trello
• Collaborated with developers and Product Managers
Google Workspace (Docs, Sheets, Drive)
to clarify requirements and resolve technical issues.
Gmail
• Prioritized multiple tasks while working in a fast-paced
international environment.
Slack
• Prepared reports and communicated project updates
Miro
to relevant stakeholders.
Figma
• Worked closely with cross-functional teams to improve
customer experience.
AI tools
UX Research and design projects EXPERIENCE
• Conducted user interviews and competitor research
• Gathered and analyzed user requirements
• Created user flows and information architecture
• Prepared project documentation
• Collaborated on UX solutions
• Worked with Figma
• Participated in project planning and discussions
SKILLS
Task planning and prioritization
Project progress monitoring
Cross-functional communication
Stakeholder communication
Risk and issue identification
Workflow organization
Documentation and reporting
Requirements gathering
Multi-tasking and time management
Data and information management
Google Workspace
AI Tools for research, documentation
Agile / Scrum fundamentals
Jira, Confluence, Trello, Figma, Slack
SDLC fundamentals
Problem solving
Attention to detail
Fast learner
Junior Project Manager
PROFILE
Detail-oriented and highly organized professional with
INFO
5 years of Customer Support experience in an
international IT company.
Residence: Kharkiv Region, Ukraine
Additionally, I have a background in UX research and
Telephone: [
project-based work, where I gained experience in
requirements gathering, project documentation,
email: [
collaboration.
Comfortable working with multiple priorities and large
LANGUAGES
volumes of information. Seeking to build a long-term
career in project management within a fast-paced
English: B2
international environment.
Spanish: B1
Customer Support EXPERIENCE
Ukrainian: Native
• Coordinated communication between clients and
internal teams.
TOOLS
• Tracked customer issues and ensured timely follow-
Jira
ups until resolution.
Confluence
• Maintained accurate documentation and updated
internal knowledge bases.
Trello
• Collaborated with developers and Product Managers
Google Workspace (Docs, Sheets, Drive)
to clarify requirements and resolve technical issues.
Gmail
• Prioritized multiple tasks while working in a fast-paced
international environment.
Slack
• Prepared reports and communicated project updates
Miro
to relevant stakeholders.
Figma
• Worked closely with cross-functional teams to improve
customer experience.
AI tools
UX Research and design projects EXPERIENCE
• Conducted user interviews and competitor research
• Gathered and analyzed user requirements
• Created user flows and information architecture
• Prepared project documentation
• Collaborated on UX solutions
• Worked with Figma
• Participated in project planning and discussions
SKILLS
Task planning and prioritization
Project progress monitoring
Cross-functional communication
Stakeholder communication
Risk and issue identification
Workflow organization
Documentation and reporting
Requirements gathering
Multi-tasking and time management
Data and information management
Google Workspace
AI Tools for research, documentation
Agile / Scrum fundamentals
Jira, Confluence, Trello, Figma, Slack
SDLC fundamentals
Problem solving
Attention to detail
Fast learner
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The candidate's resume is posted at https://www.work.ua/resumes/19638927/