Неля

NELIA ZIHMUNT YAZIR
Istanbul, Türkiye | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Operations and team-management professional with 10+ years of experience across GovTech SaaS,
administration, client coordination, and document production. Combines team leadership with hands-
on technical expertise, coordinating complex reporting projects while working directly with document
automation, quality assurance, and client delivery. Experienced in leading teams, improving workflows,
and bridging operational requirements with technical execution.

WORK EXPERIENCE
IGM Technology | Toronto, Canada · Remote
Team Lead – Reporting & Disclosure Operations | 2019 – 2025
• Led a team of 5 specialists, coordinating workloads, priorities, and deadlines across multiple reporting projects.
• Combined team leadership with hands-on technical work, creating and configuring Adobe InDesign templates and styles for
integration with a SaaS platform.
• Configured document mapping and CSS-based formatting rules to automate formatting based on document structure and content.
• During the final year, led the team in delivering approximately 40 reporting projects within established deadlines.
• Tested templates, mappings, and automated formatting rules, identified issues, and ensured the accuracy and consistency of
generated documents.
• Performed quality control of completed reports and verified compliance with project requirements.
• Created and enhanced interactive PDF documents in Adobe Acrobat Pro, including clickable tables of contents, bookmarks,
internal navigation, and other document functionality.
• Supported ADA and digital accessibility requirements when applicable.
• Worked directly with clients to coordinate changes and resolve issues throughout project delivery.
• Trained and supported team members and contributed to continuous improvement of internal workflows.

STK Ltd. | Kyiv, Ukraine
Manager of Administrative Activities | 2010 – 2015
• Managed full-cycle employee administration, including hiring, transfers, dismissals, personnel files, work records, and monthly
timesheets.
• Coordinated staff schedules, administrative documentation, and internal operational reporting.
• Ensured timely provision of household and operational supplies.
Administrator | 2013 – 2014 (concurrent role)
• Planned staff working hours and schedules and supervised employees during shifts.
• Supported sales of club services, including children’s events, buffets, and banquets.
• Handled customer-facing issues and conflict situations while maintaining a high level of service.
Additional responsibility: Cashier (Dec 2012 – Apr 2013; Nov 2014 – Apr 2015), combined with the administrative role.

EDUCATION
National Aviation University | Kyiv, Ukraine | 2005 – 2010
• Master’s degree – Administrative Management
• Bachelor’s degree – Documentation and Information Activity

CORE COMPETENCIES
Leadership & Operations: Team Coordination, Workload Planning, Quality Assurance, Client Relations, Staff Administration,
Training & Mentoring, Conflict Resolution
Technical & Productivity: Adobe InDesign, Adobe Acrobat Pro, Google Sheets, Google Workspace, Slack, CSS-based Formatting,
Document Automation, Digital Accessibility (ADA)
Professional: Process Optimization, Reporting, Data Analysis, Workflow Improvement

LANGUAGES
Ukrainian – Native | English – Upper-Intermediate (B2) | Turkish – Intermediate (B1) | Spanish – Beginner (A1)