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Ikput
Customer support representative
- Age:
- 25 years
- City of residence:
- Kyiv
- Ready to work:
- Remote
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Ukraine's #1 job service
Resume from July 31 2026
Moses Butt Ikput
Customer support representative
Considering positions:Customer support representative, Менеджер з підтримки клієнтів, Chat manager, Call center operator, Особистий асистент, IT specialist, English translator, Вчитель англійської, Customer service manager, Community manager
Employment type:full-time
Age:25 years
City of residence:Kyiv
Ready to work:Remote
Contact information
Phone number:[open contact info ](look above in the "contact info" section)
Email address:[open contact info ](look above in the "contact info" section)
Preferred contact methods
Ikput prefers to be contacted via email, Telegram and Whatsapp.
Work experience
Dispatcher
from 10.2022 to 04.2024 (1 year 7 months)
CARVAN DISPATCH-palmspring,CA(remote), Remote (Auto business and auto service)
y Responsibilities
Coordinated vehicle dispatch routes tailored to driver availability and regional demand
Delivered real-time shipping quotes to prospective customers, driving lead conversion
Processed and tracked secure payment transactions for service bookings
Maintained constant communication with drivers to ensure timely pickups and safe deliveries
Used tracking tools and software to monitor vehicles from origin to final destination
Provided updates to customers and managed expectations throughout the shipping process
---
🏆 Key Achievements
📈 Increased customer satisfaction scores by 30% through timely updates and service reliability
💬 Successfully converted over 80% of inquiries into confirmed shipments through clear, persuasive communication
🚚 Managed dispatch and tracking of 50+ vehicles monthly with minimal delays or complaints
🔍 Identified process gaps and improved coordination workflows, reducing delivery issues by 25%
🏅 Commended by management for handling high-volume peak periods with speed and professionalism
---
Sales representative
from 05.2019 to 10.2020 (1 year 6 months)
International Business Machines, Kyiv (IT)
Responsibilities:
Proactively identified and engaged potential clients through cold calls, emails, and live chat platforms
Delivered compelling product presentations and demos tailored to client needs
Managed the full sales cycle from lead generation to closing deals
Maintained accurate and up-to-date CRM records to track pipeline progress and customer interactions
Built strong, long-term client relationships to drive repeat business and referrals
Collaborated with marketing to optimize sales campaigns and promotional strategies
Met or exceeded monthly and quarterly sales targets consistently
Provided detailed reports on sales performance and market feedback to management
---
Key Achievements:
💼 Increased monthly revenue by 35% within 6 months by optimizing outreach and follow-up processes
📈 Closed 70+ deals in one quarter, ranking among the top 5% of the sales team
🤝 Developed a lead qualification script that improved conversion rate by 22%
🌎 Successfully managed a portfolio of international clients across multiple time zones
📊 Introduced CRM automation workflows that saved over 10 hours/week in manual entry
🏆 Awarded “Top Performer of the Month” 4 times for exceeding targets and client satisfaction scores
Support manager
from 04.2018 to 05.2019 (1 year 2 months)
Cella Industries, Remote (Design)
Responsibilities:
Delivered first-line technical support via chat, email, and ticketing systems for software and connectivity issues
Diagnosed and resolved customer-reported problems while escalating complex cases to senior tech teams
Tracked, updated, and closed tickets efficiently while maintaining detailed documentation
Assisted in training new support agents and shared product knowledge across the team
Communicated with QA and engineering teams to relay bugs and feature feedback
Maintained user satisfaction through clear, empathetic, and technically accurate communication
Key Achievements:
Resolved 1,200+ tickets in the first year with a 95%+ customer satisfaction rate
Discovered and documented a recurring software bug that led to a permanent fix
Created a team troubleshooting guide that reduced handling time by 20%
Supported international users during key product launches, helping reduce issue backlogs
Contributed to a searchable FAQ database, reducing duplicate inquiries by 30%
Recognized as "Most Improved Support Agent" within the first 6 months
Education
Shebang institute of Engeenering
Software Engineering
Unfinished higher, from 2019 to 2023 (4 years)
Additional education and certificates
Data science for scientific Applications
2020_2022
Knowledge and skills
Ability to work in multitasking mode, Realtime Landscaping Architect, Time management, Maintenance of technical documentation
Language proficiencies
English ─ fluent
References
Gabriel Agbor
Project manager, CarlCare
Phone number:[open contact info ](look above in the "contact info" section)
The candidate's resume is posted at https://www.work.ua/en/resumes/14207515/?puid=169982
Resume from July 31 2026
Moses Butt Ikput
Customer support representative
Considering positions:Customer support representative, Менеджер з підтримки клієнтів, Chat manager, Call center operator, Особистий асистент, IT specialist, English translator, Вчитель англійської, Customer service manager, Community manager
Employment type:full-time
Age:25 years
City of residence:Kyiv
Ready to work:Remote
Contact information
Phone number:[
Email address:[
Preferred contact methods
Ikput prefers to be contacted via email, Telegram and Whatsapp.
Work experience
Dispatcher
from 10.2022 to 04.2024 (1 year 7 months)
CARVAN DISPATCH-palmspring,CA(remote), Remote (Auto business and auto service)
y Responsibilities
Coordinated vehicle dispatch routes tailored to driver availability and regional demand
Delivered real-time shipping quotes to prospective customers, driving lead conversion
Processed and tracked secure payment transactions for service bookings
Maintained constant communication with drivers to ensure timely pickups and safe deliveries
Used tracking tools and software to monitor vehicles from origin to final destination
Provided updates to customers and managed expectations throughout the shipping process
---
🏆 Key Achievements
📈 Increased customer satisfaction scores by 30% through timely updates and service reliability
💬 Successfully converted over 80% of inquiries into confirmed shipments through clear, persuasive communication
🚚 Managed dispatch and tracking of 50+ vehicles monthly with minimal delays or complaints
🔍 Identified process gaps and improved coordination workflows, reducing delivery issues by 25%
🏅 Commended by management for handling high-volume peak periods with speed and professionalism
---
Sales representative
from 05.2019 to 10.2020 (1 year 6 months)
International Business Machines, Kyiv (IT)
Responsibilities:
Proactively identified and engaged potential clients through cold calls, emails, and live chat platforms
Delivered compelling product presentations and demos tailored to client needs
Managed the full sales cycle from lead generation to closing deals
Maintained accurate and up-to-date CRM records to track pipeline progress and customer interactions
Built strong, long-term client relationships to drive repeat business and referrals
Collaborated with marketing to optimize sales campaigns and promotional strategies
Met or exceeded monthly and quarterly sales targets consistently
Provided detailed reports on sales performance and market feedback to management
---
Key Achievements:
💼 Increased monthly revenue by 35% within 6 months by optimizing outreach and follow-up processes
📈 Closed 70+ deals in one quarter, ranking among the top 5% of the sales team
🤝 Developed a lead qualification script that improved conversion rate by 22%
🌎 Successfully managed a portfolio of international clients across multiple time zones
📊 Introduced CRM automation workflows that saved over 10 hours/week in manual entry
🏆 Awarded “Top Performer of the Month” 4 times for exceeding targets and client satisfaction scores
Support manager
from 04.2018 to 05.2019 (1 year 2 months)
Cella Industries, Remote (Design)
Responsibilities:
Delivered first-line technical support via chat, email, and ticketing systems for software and connectivity issues
Diagnosed and resolved customer-reported problems while escalating complex cases to senior tech teams
Tracked, updated, and closed tickets efficiently while maintaining detailed documentation
Assisted in training new support agents and shared product knowledge across the team
Communicated with QA and engineering teams to relay bugs and feature feedback
Maintained user satisfaction through clear, empathetic, and technically accurate communication
Key Achievements:
Resolved 1,200+ tickets in the first year with a 95%+ customer satisfaction rate
Discovered and documented a recurring software bug that led to a permanent fix
Created a team troubleshooting guide that reduced handling time by 20%
Supported international users during key product launches, helping reduce issue backlogs
Contributed to a searchable FAQ database, reducing duplicate inquiries by 30%
Recognized as "Most Improved Support Agent" within the first 6 months
Education
Shebang institute of Engeenering
Software Engineering
Unfinished higher, from 2019 to 2023 (4 years)
Additional education and certificates
Data science for scientific Applications
2020_2022
Knowledge and skills
Ability to work in multitasking mode, Realtime Landscaping Architect, Time management, Maintenance of technical documentation
Language proficiencies
English ─ fluent
References
Gabriel Agbor
Project manager, CarlCare
Phone number:[
The candidate's resume is posted at https://www.work.ua/en/resumes/14207515/?puid=169982
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The candidate's resume is posted at https://www.work.ua/resumes/19639643/