Тетяна

Tetiana Zamura
Istanbul, Turkiye
Mob: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)
Nationality: Ukrainian

Objective Career:

Customer service and operations professional with 8+ years of international experience across hospitality, customer support, immigration consulting, and call center operations. Strong communication, problem-solving and coordination skills with experience working in fast-paced environments. Looking to contribute to a customer-focused operations team while continuing to grow professionally.

Education and qualifications:
2007-2013
Graduated from the State Higher Educational Institution “Zaporizhzhia National University” and obtained complete higher education in specialty “Science of Law” and was given the qualification of Lawyer.

Oct 15 – Dec 16:
Customer Service Executive at The St. Regis Dubai, Marriott Hotels & Resorts

• Warmly greeted and escorted guests to their assigned tables, seating 100+ people per shift
• Presented menus to the guests while ensuring the set up of the table done up to the fine dining experience standards
• Coordinated with waitstaff, kitchen and managers to ensure each guest was assigned and satisfied with their service
• Swiftly and gently addressed any customer complaints or concerns, escalating it to management if necessary
• Overlooked restaurant reservations
• Coordinated the bookings via phone, email or face-to-face basis and ensuring all the bookings record in the system without failure
• Kept a good track of record on each guest to ensure recognition for their next visit
• Completed daily reports and kept an excellent log for day-to-day operation
• Weekly reported to the manager with updated data base to retain repeat guests and 1st timer that has potential return

Sep 16 – Dec 16:
Cross training in Marketing team

• Training to understand how the operation in Marketing team works
• Trained by marketing professionals
• Weekly assignment to understand and practice Marketing Tools
• Report to assigned manager on daily and weekly basis talk about critics, learning points and challenges
• Taking a charge on social media (Instagram, Facebook and own site)
• Completed a 2 project in order to earn the certificate
• Social Media Analyzing Followers VS Engagement
• Fulfill of usage on Birchstreet, own site update and communication with other department for promotions

Languages:

Ukrainian (Native)
English (B2)
Turkish (A1)