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Work experience

Support manager

from 11.2024 to 08.2026 (1 year 10 months)
Tech4You, Дистанційно (IT)

Handling technical client requests: Provided prompt and effective solutions to issues related to advertising account operations across major platforms (Meta, Google, TikTok, etc.).

Advertising account setup: Prepared and submitted applications for new ad accounts, monitored approval status, and ensured smooth onboarding.

Troubleshooting and issue resolution: Identified root causes of technical malfunctions, collaborated with clients and platform support teams to resolve issues efficiently.

Account activity monitoring: Tracked account performance and status, prevented potential suspensions, and ensured compliance with platform policies.

Client communication: Maintained clear and proactive communication, offering technical guidance and recommendations to enhance clients’ advertising performance.

Cross-team collaboration: Worked closely with internal departments to deliver comprehensive client support and ensure seamless service delivery.

Team leader

from 03.2024 to 10.2024 (8 months)
HeavyValue, Дистанційно (IT)

Managed and optimized advertising operations across Meta, Google, TikTok, and Snapchat, ensuring stable performance for 35+ active projects.

Led the technical support team, streamlining workflows, mentoring team members, and coordinating between ad managers and the technical department.

Directed billing and financial operations, including budget allocation, payment troubleshooting, and maintaining accurate accounting records for advertising spends.

Resolved complex technical issues related to platform policies, account reviews, and high-level access management to minimize downtime.

Implemented internal financial controls and documentation to track billing cycles and prevent account suspensions due to payment discrepancies.

Developed comprehensive user guides and technical SOPs (Standard Operating Procedures), significantly increasing team efficiency and reducing onboarding time.

Proactively monitored account health, implementing strategies to mitigate risks of restrictions and ensuring 24/7 operational continuity.

Менеджер з продажу

from 04.2023 to 10.2023 (7 months)
RITM, холдингова компанія, Чернівці (Нерухомість)

Managed the full cycle of residential property rentals, from listing and client consultations to contract signing.

Provided personalized assistance to clients in finding suitable housing options based on their needs and budget.

Conducted property showings, negotiations, and coordinated communication between landlords and tenants.

Prepared and reviewed lease agreements, ensuring compliance with legal and company standards.

Monitored market trends to recommend optimal pricing and marketing strategies for property owners.

Maintained long-term relationships with clients, resulting in repeat business and referrals.

Collaborated with marketing and legal teams to streamline rental operations and enhance customer experience.

Викладач програмування

from 08.2021 to 03.2022 (8 months)
Logika, школа програмування та англійської мови для дiтей, Чернівці (Освіта, наука)

Taught introductory programming and algorithmic thinking to students aged 6–12.

Helped students understand core programming logic, including sequences, loops, conditions, and variables.

Introduced visual and text-based programming tools such as Scratch.

Designed and delivered interactive lessons that made complex concepts accessible and engaging for beginners.

Encouraged problem-solving, creativity, and logical reasoning through practical exercises and mini-projects.

Created a positive and supportive learning atmosphere that helped students gain confidence in coding.

Collaborated with other instructors to improve the curriculum and incorporate modern teaching approaches.

Education

Чернівецький національний університет імені Юрія Федьковича.

Фізико-технічні та комп'ютерні науки. Оптика та видавничо-поліграфічна справа., Чернівці
Higher, from 2020 to 2024 (4 years)

Specialized in Optics, Publishing & Printing Technologies, combining applied physics with creative and technical disciplines.

Coursework covered optical systems, printing processes, materials science, computer-aided design, and programming: Python, web, data, and automation tools.

Knowledge and skills

• Організованість
• Уміння аналізувати
• Ведення CRM
• Управлінські навички
• Ведення переговорів
• Адаптивність
• Неконфліктність
• Доброзичливість
• MS Excel
• Чесність
• Дисциплінованість
• Активний продаж
• Комунікабельність
• Здатність до навчання
• Водійські права кат. B
• Прямий продаж
• Управління персоналом
• Управління командою
• Управління ІТ-проєктами
• Урегулювання конфліктів
• Meta ads
• Google Ads
• Google Docs
• Google Sheets
• Google Drive
• Google Meet
• TikTok Ads
• Taboola Ads
• Snapchat Ads
• Microsoft Ads
• Policy Specialist
• Подання електронної звітності
• Складання управлінської звітності
• Ведення звітності
• Об'єднана звітність
• Фінансова грамотність
• Складання фінансової звітності
• Billing
• Facebook Ads Manager
• Facebook Business Manager
• Facebook Conversions API
• Facebook Pixel
• Facebook Analytics
• Farming Department
• Адміністрування CRM
• Project coordination
• IT project management
• Teaching
• Online teaching
• Teamwork

Language proficiencies

• English — above average
• Ukrainian — fluent