Olha

Hlushko Olha
[Ternopil, Ukraine] • [[open contact info](look above in the "contact info" section)] • [[open contact info](look above in the "contact info" section)]
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PROFESSIONAL SUMMARY
Customer-oriented professional with experience in international communication, administrative support,
documentation, and responding to inquiries from foreign organizations and international students. Experienced in
preparing and processing educational documents for credential evaluation in the USA, Canada, and EU countries,
maintaining professional email correspondence, handling requests, and communicating by phone. Detail-oriented,
organized, and confident working in an international environment. English – Upper-Intermediate.

PROFESSIONAL EXPERIENCE
Laboratory Assistant, Department of Medical Informatics | Ivan Horbachevsky Ternopil National Medical
University
[April 2015 – April 2022]
● Managed and maintained department documentation and records.
● Assisted with the preparation of reports, correspondence, and other departmental materials.
● Maintained accurate records and ensured documents were properly organized and up to date.
Leading Specialist, Educational Department | Ivan Horbachevsky Ternopil National Medical University

[April 2022 – July 2026]
● Communicated directly with international students and representatives of foreign educational organizations.
● Managed professional email correspondence and responded to inquiries and requests from international
organizations.
● Prepared, processed, and coordinated educational documentation for credential evaluation and verification in
the USA, Canada, and EU countries.
● Verified and organized academic records and supporting documents in accordance with external requests and
requirements.
● Provided clear and timely responses to requests concerning educational records, diplomas, and academic
documentation.
● Handled incoming phone calls and communicated with students, institutions, and external organizations in a
professional manner.
● Maintained accurate records and ensured that documentation was complete, organized, and submitted on time.
● Worked with sensitive and confidential educational information while maintaining accuracy and professionalism.

EDUCATION
[Ternopil Institute of Social and Information Technology] | [Specialist’s Degree / International Economy]

[2010–2015] | [Ternopil, Ukraine]

[Ternopil Volodymyr Hnatiuk National Pedagogical University] | [Master’s Degree / Computer Technology]

[2018 – 2020] | [Ternopil, Ukraine]

ADDITIONAL TRAINING
UI/UX Design — IT Step Academy

9-month professional training program
● Figma, Adobe Illustrator, Adobe After Effects
● Wireframing, prototyping, user research, usability testing
● Responsive design, design systems, UI guidelines, and visual design
● Practical projects including websites, mobile applications, CRM systems, and social network concepts

LANGUAGES
English — Upper-Intermediate (B2)
Ukrainian — Native

KEY SKILLS
Customer Support & Communication • International Correspondence • Email & Phone Communication • Handling
Customer / Organization Inquiries • Documentation & Data Accuracy • Administrative Support • International
Student Support • Credential / Educational Document Processing • Attention to Detail • Time Management &
Organization • Professional Communication • Microsoft Office / Google Workspace

ADDITIONAL INFORMATION
Availability: [Available to start]

Work format: [Remote / Hybrid]

References: Available upon request.