Ukraine's #1 job service
Yaroslav
Account manager
- Considering positions:
- Account manager, Sales manager
- City:
- Kyiv
Contact information
The job seeker has provided: Phone number
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/19663651/
Uploaded file
Quick view
version
This resume is posted as a file. The quick view option may be worse than the original resume.
Yaroslav Pavlenko, aged 36
Desired Position: Account Manager / Customer Success Manager / Sales
Manager (FinTech / IT / Consulting)
Location: Kyiv, Ukraine
Phone number: [open contact info ](look above in the "contact info" section)
Email: [open contact info ](look above in the "contact info" section)
Professional Summary
Result-oriented professional with 6+ years of experience combining
high-volume B2C sales, IT retention management, and financial case
coordination. Proven track record of working exclusively with Tier-1 GEOs in
English. Skilled in managing the full client lifecycle: from initial consultation
and product presentation to long-term retention, upselling, and complex case
resolution. Strong expertise in FinTech, Blockchain, and Payment Systems.
Work Experience
Case Coordinator / Financial Consultant
Consulting Agency NDA | February 2023 – July 2026
● Managed full-cycle client cases from initial consultation and contract
signing to delivering final financial results.
● Developed tailored strategic solutions for high-value clients within the
financial department.
● Maintained 100% of business communication in English with clients
from Tier-1 regions.
● Key tools used: CRM systems, Payment Systems, internal financial
software.
Retention Manager
IT Company NDA | December 2021 – January 2023 (1 year)
● Provided end-to-end product support and account management to
maximize client lifetime value (LTV).
● Generated repeat sales, up-sales, and cross-sales through strategic product
positioning and relationship building.
● Decreased client churn rate by resolving technical and product-related
issues proactively.
● Conducted daily communication via IP telephony and CRM with Tier-1
GEO users.
● Key tools used: CRM, VoIP, Blockchain platforms.
B2C Sales Consultant
[PIX / Fashion Industry] | November 2019 – October 2021 (2 years)
● Conducted product presentations and initial consultations for warm and
cold leads.
● Successfully closed first-time sales and met monthly volume targets.
● Mastered persuasion techniques, objection handling, and needs analysis.
Key Skills & Core Competencies
● Sales & Account Management: B2C/B2B Sales, Retention
Management, Up-selling & Cross-selling, Contract Negotiation, Case
Management, Client Consulting.
● Tech & Tools: CRM Systems, IP Telephony (VoIP), Blockchain
Technology, 1C, Payment Systems (PSP).
● Target Markets: Tier-1 GEOs (USA, Canada, UK, Europe, Australia).
Languages
● English: B2–C1 (Fluent / Full professional proficiency)
● Ukrainian: Native
● Russian: Native
Desired Position: Account Manager / Customer Success Manager / Sales
Manager (FinTech / IT / Consulting)
Location: Kyiv, Ukraine
Phone number: [
Email: [
Professional Summary
Result-oriented professional with 6+ years of experience combining
high-volume B2C sales, IT retention management, and financial case
coordination. Proven track record of working exclusively with Tier-1 GEOs in
English. Skilled in managing the full client lifecycle: from initial consultation
and product presentation to long-term retention, upselling, and complex case
resolution. Strong expertise in FinTech, Blockchain, and Payment Systems.
Work Experience
Case Coordinator / Financial Consultant
Consulting Agency NDA | February 2023 – July 2026
● Managed full-cycle client cases from initial consultation and contract
signing to delivering final financial results.
● Developed tailored strategic solutions for high-value clients within the
financial department.
● Maintained 100% of business communication in English with clients
from Tier-1 regions.
● Key tools used: CRM systems, Payment Systems, internal financial
software.
Retention Manager
IT Company NDA | December 2021 – January 2023 (1 year)
● Provided end-to-end product support and account management to
maximize client lifetime value (LTV).
● Generated repeat sales, up-sales, and cross-sales through strategic product
positioning and relationship building.
● Decreased client churn rate by resolving technical and product-related
issues proactively.
● Conducted daily communication via IP telephony and CRM with Tier-1
GEO users.
● Key tools used: CRM, VoIP, Blockchain platforms.
B2C Sales Consultant
[PIX / Fashion Industry] | November 2019 – October 2021 (2 years)
● Conducted product presentations and initial consultations for warm and
cold leads.
● Successfully closed first-time sales and met monthly volume targets.
● Mastered persuasion techniques, objection handling, and needs analysis.
Key Skills & Core Competencies
● Sales & Account Management: B2C/B2B Sales, Retention
Management, Up-selling & Cross-selling, Contract Negotiation, Case
Management, Client Consulting.
● Tech & Tools: CRM Systems, IP Telephony (VoIP), Blockchain
Technology, 1C, Payment Systems (PSP).
● Target Markets: Tier-1 GEOs (USA, Canada, UK, Europe, Australia).
Languages
● English: B2–C1 (Fluent / Full professional proficiency)
● Ukrainian: Native
● Russian: Native
Similar candidates
-
Менеджер по работе с клиентами
Kyiv -
Key Account Manager
Kyiv -
Менеджер по роботі з клієнтами
Kyiv, Remote -
Менеджер по роботі з клієнтами
Kyiv, Berezan -
KAM
70000 UAH, Kyiv -
Помічник менеджера з продажу
35000 UAH, Kyiv, Kotsiubynske
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/19663651/