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Work experience

Sales & Business Development Specialist

from 05.2023 to 06.2026 (3 years 2 months)
el bethel global company, Remote (Design)

Generated and qualified leads through online research, email outreach, and direct communication with prospective clients.

Built relationships with prospects, identified business needs, and supported the sales process through consistent follow-up.

Managed customer information, sales activities, and follow-ups using CRM tools to maintain an organized sales pipeline.

Conducted market research and identified new business opportunities to support client acquisition and business growth.

Customer Support & Sales Specialist

from 04.2021 to 07.2023 (2 years 4 months)
Digital Growth Solutions Ltd., Remote (IT)

Provided professional customer support through email, chat, and online communication channels, resolving customer questions and service issues.

Identified customer needs and recommended relevant products or services while supporting sales and customer retention.

Followed up with prospects and existing customers to maintain engagement and develop long-term relationships.

Maintained accurate customer records and supported daily sales, customer service, and administrative operations.

Business Development Assistant

from 12.2020 to 03.2021 (4 months)
TechBridge Consulting Ltd., Remote (IT)

Researched markets, competitors, and prospective customers to identify new business opportunities.

Assisted with lead generation, prospect qualification, and follow-up communication with potential clients.

Prepared business information, reports, and presentations to support sales and business development activities.

Maintained organized prospect records and assisted the team with day-to-day business development operations.

Education

STATE UNIVERSITY OFF SCIENCE AND TECHNOLOGY

COMPUTER SCIENCE, Esman
Higher, from 2017 to 2020 (3 years)

Additional education and certificates

Master in Data Analysis and Analytics — Udemy

October 13, 2025
Certificate

Asana Workflow Specialist — Asana

9/22/2025
Certificate

Knowledge and skills

• Organizedness
• Management of CRM
• Work with clients
• Communicability
• Productivity
• Active sales
• Direct sales
• Conflict-free
• Hardworking
• B2B Sales
• Conflict settlement
• Time management
• Networking
• Zoho CRM
• Diligence
• Adaptability
• Educability
• User 1C
• Crm
• Attentiveness
• Discipline

Language proficiencies

English — advanced