Andrii

Andrii Bezoliuk Business Analyst
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Kyiv, Ukraine, remote

Andrii Bezoliuk @maglafor Portfolio

SUMMARY
Business Analyst with almost 4 years of technical customer support experience in a global product
company, combining analytical thinking with a strong technical background. Upper-intermediate
English and a Master’s degree in Administrative Management complement hands-on experience
with Agile/Scrum, Jira, Confluence, SQL, REST APIs, BPMN, UML, and requirements documentation.
Participated in multiple IT learning programs and marathons, building practical business analysis
artifacts for digital products. Proven ability to investigate complex technical issues, prioritize
multiple workstreams simultaneously, communicate effectively across cross-functional teams.

SKILLS
Requirements Engineering: Requirements Elicitation, Functional & Non-Functional Requirements,
User Stories, Acceptance Criteria, Use Cases, Business Rules, BRD/SRS Documentation,
Requirements Analysis, Business Process Analysis
Methodologies & Product Delivery: Software Development Lifecycle (SDLC), Agile, Scrum, Kanban,
Waterfall, User Story Mapping, Backlog Prioritization (MoSCoW, Kano, WSJF), Requirements
Traceability Matrix, Change Management
Diagramming & Visual Modeling: UML Activity & Sequence Diagrams, BPMN, Diagramming as Code,
ERD & Data Modeling, Data Mapping & Dashboards, Wireframing & Prototyping
Technical: REST APIs, API Testing (Postman), JSON/XML, SQL, Relational Databases, Git/GitHub,
Chrome DevTools, Reading Code
Collaboration & Problem Solving: Stakeholder Communication, Cross-functional Collaboration,
Technical Investigation, Root Cause Analysis, Customer-Centric Problem Solving, Conflict
Resolution, Risk Identification, Research & Competitive Analysis, Prioritization & Time Management
Tools: Jira, Confluence, Figma, DBeaver/SQLite, ClickUp, AI-Assisted Productivity Tools
Domain Knowledge: DNS Fundamentals, Domain Lifecycle Management, Domain Transfers, WHOIS,
ICANN Policies, DNS conflict resolution
Languages: English (Upper-Intermediate)

EDUCATION
Master’s Degree in Administrative Management, 2023 – 2024
National University of Life and Environmental Sciences of Ukraine

ADDITIONAL EDUCATION
Business Analyst course, Mate Academy
Certificate available at the link.

Jira Advanced course, IAMPM
Certificate available at the link.

ClickUp Novice course, ClickUp University
Certificate available at the link.
 EXPERIENCE
Business Analyst, TravelMate 05/2026 – 08/2026
Elicited and analyzed business requirements, translating stakeholder
•

needs into user stories, use cases, functional/non-functional
requirements, and acceptance criteria for the Reviews & Ratings feature.
Produced comprehensive BA artifacts, including BRD, BPMN and UML
•

diagrams, wireframes, stakeholder analysis, backlog prioritization, and
requirements traceability, supporting the full feature lifecycle from
discovery to delivery.
Collaborated in an Agile environment, managing requirements in Jira,
•

documenting solutions in Confluence, validating API behavior with
Postman, and analyzing data with SQL to support business decisions.
TravelMate Portfolio (Hotel booking service) – release of the feedback &
reviews functionality available at the link.

Customer Support Representative (L3), Namecheap Inc. (via Zone3000) 08/2022 – 07/2026
Managed and prioritized 400+ monthly technical requests, balancing
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urgency, complexity, and customer impact.
Supported end-to-end handling of domain lifecycle operations
•

(registration, configuration, troubleshooting) at scale (15,000+ cases)
Acted as a coordination point between users and internal systems,
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ensuring timely issue resolution and minimal service disruption.
Identified recurring DNS and configuration issues, contributing to
•

improvements that increased the setup success rate.
Contributed to maintaining high customer satisfaction (~98%) through
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clear communication and structured problem-solving.

ACHIEVEMENTS
Research abstracts 04/2022
Wrote an abstract ‘Break-even point analysis and its use for controlling
needs’ available at the link.
Wrote an abstract ‘Socio-economic prerequisites for the development of
agricultural production in Ukraine’ available at the link.

Student research club member, Management and the present 2020
Was a member of the student research club “Management and the present”.

University freshman volleyball tournament 2019
Winner of the University freshman volleyball tournament.

Chess Tournament 2014
Placed 5th in Kyiv at a chess tournament for middle school children.