Олег

OLEH HARASYMCHUK
Customer Support Specialist · First-Line Support · Chat & Written Communication
Ivano-Frankivsk, Ukraine · Open to remote, hybrid and on-site · [open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section)
LinkedIn: [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Customer Support Specialist focused on written support — chat and conversation-based, with additional experience in
high-volume client contact. Owns first-line conversations end to end, from first contact through issue resolution to
escalation with full context attached. Comfortable running multiple parallel conversations under response-time targets,
resolving access and payment issues at first contact, and de-escalating dissatisfied customers before they churn.
Technically literate beyond the support script — a 3D production background means unfamiliar software is not a
barrier.
EXPERIENCE

Customer Engagement Specialist | Digital Content Platform
Jan 2025 – May 2025 · Lviv, Ukraine · On-site, Full-time · company name under NDA
• Ran ongoing written communication with paying subscribers on a digital content platform, handling multiple parallel
conversations under response-time targets.
• Resolved subscription, access and payment questions at first contact, escalating only what fell outside my scope.
• Owned retention conversations — identified dissatisfied subscribers early and de-escalated them before they
churned.
• Maintained a consistent tone of voice to brief, representing the platform rather than a personal voice.
Customer Support Specialist | Financial Services
Oct 2024 – Jan 2025 · Lviv, Ukraine · On-site, Full-time · company name under NDA
• Acted as first point of contact on high-volume outbound calls across cold and warm client bases, presenting
services and answering client questions.
• Qualified client interest and worked through objections in real time, adapting to what each client needed rather than
reading from a script.
• Escalated engaged clients to senior specialists with the context already gathered, so the handoff did not restart the
conversation.
• Worked to daily contact targets in an on-site, shift-based environment.
ADDITIONAL EXPERIENCE

Driver | Uklon
May 2025 – Mar 2026 · Ivano-Frankivsk, Ukraine
• Customer-facing service work under continuous public rating feedback — handled complaints in person and
defused them without escalation.
• Self-managed schedule and workload while completing a degree and a retraining programme in parallel.
3D Modeler | Aegis Electronics
Apr 2026 – Jul 2026 · Ivano-Frankivsk, Ukraine · Hybrid, Part-time
• Modelled and adapted 3D-printable models for production in Blender, working to engineering constraints and
iterating on technical feedback from non-artist stakeholders.
SKILLS
Customer Support
Written / chat support · First-line support · Multi-conversation handling · First response time and response-time targets
· Billing and access troubleshooting · De-escalation · Escalation and context handoff · Retention conversations ·
Tone-of-voice compliance · Objection handling · Outbound client contact · High-volume shift work · Calm under
pressure with difficult customers
Technical
Google Workspace · Blender · Substance 3D Painter · Marmoset Toolbag · Archicad · Fast at picking up unfamiliar
software and internal tools
EDUCATION & LANGUAGES

Hillel IT School | 3D Artist Programme
Certificate · Oct 2025 – Mar 2026
Ivano-Frankivsk National Technical University of Oil and Gas
Bachelor’s Degree, Architecture and Urban Planning · Sep 2020 – Jun 2025
Languages: Ukrainian — Native · English — A2 (actively improving toward B1)