Мірела

Mirela Fedoreac
[open contact info](look above in the "contact info" section)  [open contact info](look above in the "contact info" section)

ACCOUNT MANAGER | CLIENT RELATIONSHIP SPECIALIST
Results-driven professional with a strong background in operations management, team coordination, customer
service, and stakeholder communication. Graduated with a Bachelor's degree in Business Management and holds
a Master's degree in Romanian Philology. Experienced in managing operational processes, achieving KPI and SLA
targets, training teams, and building strong professional relationships. Fluent in four languages and passionate
about delivering exceptional client experiences and business growth.

EXPERTISE AND SKILLS

 Account Management  Customer Success - Ukrainian
 Customer Relationship  Problem Solving - English
Management (CRM)  Negotiation Skills
 Client Retention &  KPI & SLA Management
Engagement  Communication skills
 Business Communication (knowledge of 4 languages):
 Stakeholder Management - Romanian
 Team Leadership - Russian

WORK EXPERIENCE

March 2020 – Present Operations Team Leader Iforce, Corby
Following one month of employment with the agency (Logistics People), the manager of the Aldi department
offered me to join the Aldi team after observing my diligence and interest in the work process.

Key Achievements

 Promoted to a permanent position within one month due to outstanding performance and
commitment.
 Became an informal team leader during a major warehouse transition project.
 Successfully managed operational workflows while consistently achieving KPI and SLA targets.
 Trained and onboarded new employees, improving team efficiency and performance.
 Implemented process improvements that increased operational productivity.
 Selected as a priority-access user for the Warehouse Management System (WMS).
 Completed additional training as a Local IT Technician (LITT), providing technical support across
the operation.

Key Responsibilities

 Coordinating daily operations across multiple teams and departments.
 Monitoring performance metrics and preparing operational reports.
 Ensuring service levels and business objectives are achieved.
 Acting as a key point of communication between operational teams and management.
 Supporting issue resolution and continuous improvement initiatives.
 Managing order release, dispatch processes, and workflow optimisation.
 Analysing operational data and providing performance insights.
 Training and mentoring new team members.

__________
September 2015 – April 2019 Secretary in the
Chernivtsi National University Chernivtsi, Ukraine
While I was studying at the school in Chernivtsi, I was asked to work as a part time at the Chernivtsi National
Univeristy. After agreeing, I worked for over a year while completing my studies.
Key Achievements
 I was chosen among other candidates because I am fluent in four languages (Romanian, Ukrainian, Russian,
and English)
 At the end of my term I was congratulated on preforming tasks assigned to me to high standard.
Key Responsibilities
 Records management
 Answering calls

EDUCATION

September 2013 –June 2017 Yuriy Fedkovych Chernivtsi National University Chernivtsi, UA
Bachelor Degree in Romanian Philology
September 2013 –June 2017 Yuriy Fedkovych Chernivtsi National University Chernivtsi, UA
Master's Degree in Romanian Philology With Honours
September 2022 – July 2026 Canterbury Christ Church University London, UK
BSc (Hons) Business & Management with Foundation Year

QUALIFICATIONS AND CERTIFICATION

In accordance with continuing professional development, undertaken a range of courses, including:

Has successfully completed a 540 – hour course of English for General Purposes at Chernivtsi National University
Language Learning Centre

Fire Marshal Course, LITT Coursers, Health and Safety courses, Manual Handling, Inventory Management, Forklift
Operation.
Forklift Driving Licence, Pallet Jacks: Pallet stacker, PPT driving licence, Scissor lift driving licence, Full UK driving
license.

Name 2