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Vitalina Smotrova

Sales and Retention Manager / Customer service support

Profile
Well time managed and accountable manager. Wide wisdom of working with
people in different areas and necessities. Experienced in communicating with
international clients on a short and long-term basis, providing high-quality service

Languages
Russian (Native) ~ Ukrainian (Native) ~ English (C1) ~ Polish (B2+) ~ Spanish (A2)

Core and Work Skills
Conflict Resolution ~ Adaptability ~ Establish Rapport ~ Problem solving ~
Teamwork ~ Communication ~ Time Management
KPI attainment ~ Key Account Management ~ CRM management ~ Direct Sales ~
B2B sales ~ Fast Learning Ability ~ Objection handling ~

Education
Alterra School – Homeschooling since 2-nd grade and working since 16.
Well-taught of good time management, outline school and work plan.

Additional Education and Certificates
Americana school – language courses in 2015, duration: 2 years, immersive
communication with native speakers later on as of today. English – C1(Advanced)
Polish language courses – learning Polish for going to University abroad in 2014,
duration: 1 year, frequent interaction with native speakers later on up to today.
Polish – B2+(Upper-Intermediate)
Work Experience
Odessa ~ Individual Entrepreneurship ~ Remote work ~ (consulting, accounting,
audit)
Retention manager ~ Duration: 1 year
Responsibilities and achievements:
 Long term cooperation with Key-clients and maintaining customer loyalty.
 Exceeding monthly sales plan.
 Objection handling and maintaining productive cooperation with clients.
 Successful work in narrow branch.
 Ability to identify the key aspects and quick learner of using them.

Odessa ~ Centrum Siatka~ remote work ~ (wholesale trade, distribution, import
and export)
Polish-speaking Manager ~ Duration: 5 months
Responsibilities and achievements:
 Client acquisition in Poland.
 Service and Product sales to Clients in Poland.
 Inbound and Outbound calls.
 Reporting and Documentation.
 Objection handling.

Lviv ~ Sole proprietorship ~ work in the office ~ (finance, banks, insurances)
Sales Manager ~ Duration: nearly 1.5 years
Responsibilities and achievements:
 Interaction with international clients in English and Polish, providing
customers with high-quality service and support. Perform functions of team-
leader.
 Scripting and improving text communication with customers.
 Implementation of sales plan and work with VIP-clients.
 Objection handling.
Looking for:
Full time Employment and efficient pay-check
Positions considered:
 Sales Manager with English and Polish language skills
 Logistics Coordinator and Specialist
 Technical Support Specialist
 Business Development Manager
 Foreign Trade Manager

Location: Odessa
Ready to work in:
Odessa, Lviv and Remote

Personal data for contact:
Direct phone number: [open contact info](look above in the "contact info" section)
Telegram contact: @Vita_7_lina / [open contact info](look above in the "contact info" section)
WhatsApp: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)