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Yaroslav Ostroverkh
AI & Automation Engineer
Kharkiv, Ukraine · [open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section)

SUMMARY
AI & Automation Engineer with hands-on experience building production-ready conversational AI systems since winter
2025. Specialized in designing intelligent agents from scratch using Botpress, prompt engineering, and integrating LLMs
(RAG) with web platforms and business workflows. Delivered customer support automation, multilingual assistance
systems, and educational AI tools, with a track record of measurable impact (40%+ reduction in support load on a live
deployment). Strong software engineering foundation in Python, JavaScript/Node.js, and REST/webhook integrations.
Currently seeking a full-time AI Engineer role.

EXPERIENCE
AI & Automation Engineer — Freelance Winter 2025 – Present
Botpress AI Customer Support Agent (Client project)
• Architected and developed an AI customer support agent from scratch using Botpress Studio, reducing human support
load by over 40%.
• Designed multi-step conversational workflows and engineered system-level prompts to ensure predictable AI behavior
aligned with brand guidelines.
• Developed custom asynchronous webhook handlers in Python and Node.js to automate PDF creation and real-time
document delivery.
• Integrated internal knowledge bases using RAG (Retrieval-Augmented Generation) to enable dynamic, data-specific
query answering.
• Built automated data pipelines with Make.com and Zapier to connect conversational interfaces with client CRM
systems, improving data accuracy and response times.
Multilingual AI Assistant for Ukrainian Refugees (Volunteer initiative · independence-hub.org · Dec 2025 – Jan 2026)
• Architected a multilingual AI assistant on Botpress to support Ukrainian refugees relocating to Poland and the
Netherlands.
• Designed a routing system delivering verified, legally structured resources and direct links to official government
platforms.
• Structured sensitive data in collaboration with legal guidelines to ensure precise, legally safe information delivery.
• Deployed a conversational experience helping refugees navigate registration, housing, and social benefits across two
countries.
AI Educational Assistant for Media Literacy (Soyka NL · onlinecombat.org · Mar 2026 – May 2026)
• Built a multi-phase AI educational assistant integrated into the Online Combat media literacy platform.
• Developed webhook integrations in Python/Node.js for real-time user requests and automated, personalized PDF
generation.
• Implemented a RAG-based knowledge base processing structured learning modules to reduce hallucinations.
• Designed dynamic profiling flows routing educators through customized pedagogical tracks with GDPR-compliant
feedback collection.

PROJECTS (PERSONAL / OPEN-SOURCE)
Telegram Resume Analyzer Bot (In development)
• Building a Telegram bot that analyzes resumes against job descriptions, surfacing strengths, gaps, and improvement
recommendations using structured LLM outputs.

EDUCATION
Bachelor's Degree in Computer Science / Software Engineering
Kharkiv National University of Radio Electronics — Kharkiv, Ukraine — Expected 2027
SKILLS
• AI & Automation: Botpress, Voiceflow, Prompt Engineering, AI Agents, OpenAI API, RAG, Make.com, Zapier
• Backend & Programming: Python, C++, JavaScript, Node.js, OOP, Async Programming
• Frontend: HTML5, CSS3, JavaScript (ES6+), Responsive Design, React
• Databases & Tools: PostgreSQL, MySQL, Git, GitHub, REST APIs, Webhooks, Postman, WordPress

LANGUAGES
• Russian — Native
• Ukrainian — Native
• English — B2 (Upper-Intermediate)
• German — B2 (Upper-Intermediate); C1 exam completed, results pending